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jasonaward

16 Messages

Doorbell Pro - Latest Firmware?

Hello, I just purchased a Doorbell Pro, and have had some fairly significant signal dropping issues, despite following all troubleshooting steps provided by Simplisafe's website.


I was curious what the latest firmware is for the product, to make sure my camera is not outdated, before I proceed with doing a product exchange.  For clarification, my device has the firmware version v2.6.3.176.

Thanks for any assistance anyone can provide!

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davey_d

Former Community Admin

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5.7K Messages

Hi,

 

Yes, that is the current version. But in terms of troubleshooting, I would suggest starting with the Connection Check tool in the Camera Settings - if you haven't already. There might have been a change in the signal that could point towards a cause for this issue.

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zonieal

4 Messages

The firmware on mine is 2.6.2.171. When I called support they said it was the latest firmware. When confronted with this post they said they were actually the same. I don't buy it. Would really like the truth. 

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emily_s

Community Admin

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3.4K Messages

Hi @zonieal​, 

I just connected with our engineers on this. The firmware your Video Doorbell Pro is running—2.6.2.171—is the correct and latest version. 

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azizhmomin

1 Message

Why can't you post the latest firmware version of doorbell pro on your website. I can see that you have done this for outdoor camera.

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simplisafe_admin

Community Admin

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1.8K Messages

@azizhmomin We post firmware updates in the Community when there is a new one incoming so everyone knows what's in store. There has not been a firmware update for the Video Doorbell Pro in a bit, but for any future updates we will post about it here in the Community. 

 

For now, the 2.6.2.171 firmware is the most up-to-date version.

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