5 Messages
Alarm armed, camera sending motion alerts put there are PEOPLE IN THE HOUSE. How?
This alarm is in a vacation rental property.
My camera sends me motion alerts when my alarm is set to "away," which I believe is normal.
This week, we had renters check into our place but I continue to get motion alerts from the camera. When I look at the status on my app, it says that the alarm status is "AWAY" but there are people in the house!?! The alarm is NOT going off.
Any idea what is going on? Am I explaining myself very well?
For anyone concerned - The camera points from the garage toward the street (down the driveway) it's not in the house.
general_kaos
764 Messages
2 years ago
Not sure, just asking. Do you have Simplisafe at home and in your vacation home? Wonder if off in vacation home OR if status isn't updated correctly?
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davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @2711chuperosa ,
This camera sounds like an Outdoor Camera. Is that correct? If so, that camera is currently programmed to be active at all times, regardless of system status.
Speaking of status - when you check, do you also refresh the app by pulling down on the Overview screen? That pulls the most recent info from the system. You can also check your Timeline, to see if the system had actually been disarmed.
I what happened was that your guests checked in and disarmed the system themselves (I'm assuming you gave them one of your PINs?). And when you checked the app, the Overview screen hadn't updated yet.
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