Using Your System
Account & Billing
Tuesday, November 1st, 2022 3:40 PM
I know about sms texts and email. What are push notifications and how do they appear on an iphone?
2 months ago
1 year ago
As the Captain says, Push Notifications are notifications that are sent through the SimpliSafe app. More specifically, those alerts are transmitted through the internet to your SimpliSafe app.
So on your iPhone, they would show up on your Lock Screen with the SimpliSafe app icon, rather than the icon of the Messages app.
They do have the advantage of coming directly from SimpliSafe, without having the extra layer of your cell provider's SMS network. But your phone needs to be connected to internet data (through WiFi or cell) in order to receive notifications.
@kurt_s push notifications are alerts to your phone via the Simplisafe phone app. Per SS support, they are more reliable and quicker than SMS messages. You can also set up from your phone app to issue SMS and email messages, and for the type of event. I have mine sent to push alerts for errors, alarms and arming changes. Note I also receive emails for errors and alarms.
How to turn on push notifications
@hatlady This is for the Android app but iOS should be the same or similar. Open app, go to bottom right and tap "My System". On bottom of menu that slides pen select alarts and notifications. Then sleect Push Notifications. Recommend you choose alarms and also warnings. Don't forget to hit save and then you are done.
Need more help? Call Support and they will either walk you through it or, if you like, do it for you on their end.
Happy Holidays to you and your family.