Upgrade for Mac OS Catalina user

This will require a call to SS - call and ask for a senior supervisor, and ask for a download file that will get your mac compatible - make sure you tell them the OS version.  Try calling in early mornings when they open (9am, ET), and press #1 for sales, hopefully someone will answer sooner.

Ok, I will try this.

Thank you!

Catalina ended support for 32 bit applications. Only 64 bit works. What I did to still use my 32 bit apps is to partition off a small portion of the hard drive and install Mojave on it (instructions for partitioning your HD and installing an old OS, as well as getting the file for a previous OS is available from Apple's website) .  You can then switch between the two different operating systems with a reboot.  It's not ideal, but it does give you the newest OS while still being able to use 32bit apps.  That's one solution if SS does not have a 64 bit application available.

"..and ask for a download file that will get your mac compatible..."

I wonder what that really means?  I'm not sure I want SS or anyone modifying my OS.   In fact, I'm sure I don't.  Come on SS, you can do better than this.  Your app should be 64 bit by now.  It's not like you haven't had time.

What is this app and keychain you speak of?

@autigers1970

Its for the old Simplisafe system.  It required using the keyfob (which was also a usb drive) to make offline changes to the alarm system.  That method does not apply to the system SS came out with a few years ago.

Ah, got it.  I'm a new SS customer and have the most current model.  Thanks.

Randall_  ,  the download file is/was for SS2 users who were having problems getting the keychain remote (with usb) to work on Mac pc's - this was generally for users who did not have the interactive monitoring plan and had to use the keychain remote usb for changes to their system (whereas if one has the interactive plan, one can make changes using the online control panel).

I just got off the phone with their 'tech support'.   First I was told that 32bit apps will run on 64bit computers.  This after I explained the issue with trying to run 32 bit apps on 10.15 macOS.   I asked for a more senior advisor and was denied.  

I was then told that the 'newer Apple operating system' is indeed having issues running their software.  Further the previous 'work around' is no longer working.  

The representative could give me no details about steps being taken other than that they 'believed they were working on a solution'.

I'd be quite surprised if they really are "working on a solution".  The system which uses the USB resident program to control the system is "obsolete".  Yeah, you can still get parts and warranty service, but is SS applying any of their seemingly limited development resources on making changes to it?  They just barely seem to be making any progress on their current system...

Agree with 7.  And I hate to say it, but its just the way of things.  Most companies are not going to spend much money or resources on older models.  Car manufacturers only recall previous models because they are mandated to, but if the speed limit gets increased to 130 mph they are not going to upgrade that car for free so you can keep up.  SS2 is an older system using older software and computers are moving on.  It's going to get left in the dust just as every other piece of hardware and software from 10 years ago.

Randall_ , this is where we usually tell you to consider upgrading to SS3 - if interested, call SS and ask for an upgrade offer (it's usually 40% off a new system and you might have to ask for it - around Xmas time a few users were getting 50% off email offers, but that was a rarity for SS).