29 Messages
Timeline device aliases come and go
New system with two outdoor cameras. The device aliases will sometimes be shown on the timeline and sometimes the time will only show the device type and ID. Is there something that needs to be done to get a stable timeline with the aliases all the time?
captain11
Captain
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6K Messages
3 years ago
I have a gen 3 system, two outdoor cams, doorbell cam, 3 simplicams and 30 sensors + and never ran into this one. Suggest you call support to troubleshoot, and if no solution found, ask them to escalate it and get back to you. Will appreciate it if you and post outcome here so we can all benefit. Thanks!
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hi galenwork,
Assuming that the device has been named, it should always be showing only the name that you gave it. Are you comfortable with sharing a screenshot of what you're seeing? It might be an app issue that I would need to report to our devs.
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