13 Messages
SOLVED Push notifications from Simplisafe are disabled
I have a problem with the push notification from the App (iPhone).
I have recently installed a second system at a second location. I have added it to my App without any issues and the App seems to work properly. Except for the push notification. I can receive text messages but not notifications for the app.
If I try to enable them, the screen says:
PUSH NOTIFICATIONS FROM SIMPLISAFE DISABLED
PLEASE GO TO YOUR PHONE'S SETTINGS SCREEN TO GIVE PERMISSION
I double checked the setting on my iPhone and everything is OK, notifications from Simplisafe's App are allowed, in fact I receive them regularly from the first location.
What am I doing wrong?
EDIT: deleting and reinstalling the app solved the problem.
I have recently installed a second system at a second location. I have added it to my App without any issues and the App seems to work properly. Except for the push notification. I can receive text messages but not notifications for the app.
If I try to enable them, the screen says:
PUSH NOTIFICATIONS FROM SIMPLISAFE DISABLED
PLEASE GO TO YOUR PHONE'S SETTINGS SCREEN TO GIVE PERMISSION
I double checked the setting on my iPhone and everything is OK, notifications from Simplisafe's App are allowed, in fact I receive them regularly from the first location.
What am I doing wrong?
EDIT: deleting and reinstalling the app solved the problem.
davey_d
Community Admin
•
5.7K Messages
4 years ago
I suspect that the issue was something to do with app permissions, or else your login token. Glad to hear that completely deleting and reinstalling did the trick!
- Johnny M.
SimpliSafe Home Security
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