‎SOLVED Push notifications from Simplisafe are disabled | SimpliSafe Support Home
 
C_S's profile

13 Messages

Sunday, May 30th, 2021 12:31 AM

SOLVED Push notifications from Simplisafe are disabled

I have a problem with the push notification from the App (iPhone).

I have recently installed a second system at a second location. I have added it to my App without any issues and the App seems to work properly. Except for the push notification. I can receive text messages but not notifications for the app.

If I try to enable them, the screen says:

PUSH NOTIFICATIONS FROM SIMPLISAFE DISABLED
PLEASE GO TO YOUR PHONE'S SETTINGS SCREEN TO GIVE PERMISSION

I double checked the setting on my iPhone and everything is OK, notifications from Simplisafe's App are allowed, in fact I receive them regularly from the first location.

What am I doing wrong?


EDIT: deleting and reinstalling the app solved the problem.

Community Admin

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5.2K Messages

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80 Points

3 years ago

Hi cldslv,

I suspect that the issue was something to do with app permissions, or else your login token. Glad to hear that completely deleting and reinstalling did the trick!

- Johnny M.
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