‎Second location | SimpliSafe Support Home
 
russwissing10's profile

Saturday, March 2nd, 2024 10:04 PM

Second location

We bought a second home with another couple. Both of us have simple safe on our first homes. I got the second home added 1 couple can the other couple also add it to theirs? 
just need it so all fours can control new system from their phones.

Captain

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6.2K Messages

8 months ago

@russwissing10 The first question is do you both trust each other? If the answer is yes, you can have one from each couple on that location, each listed as a primary, and if you both know the login credentials, it should work. I would call support, walk through it, and see if it will work.

Community Admin

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3.4K Messages

8 months ago

Hi @russwissing10, 

Unfortunately one system cannot be registered to multiple accounts. To access this second system, everyone would need access to the login credentials of the account it is currently on.

I see that you've already reached out to our Support team and they were able to transfer this system to a different account. If you have any additional questions, please let me know!

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