‎Phone App not working | SimpliSafe Support Home
 
subarumechanic's profile

Thursday, July 13th, 2023 3:59 PM

Phone App not working

When I click the bubble that says "sign in", I receive the following message: "Connection Error, Check that your device has an internet connection." It will not do anything other than that on the "Sign in/Create account" main page.

Phone is a Samsung Galaxy S8 (SM-G950U). Software is up to date and phone has been restarted multiple times through the following processes.

App has been updated. Same issue.

App was uninstalled and re-installed. Same issue.

WiFi and LTE services are working on my phone as I use it all day for work and have no other issues.

Base station, keypad, and devices monitored are all working.

Community Admin

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2.4K Messages

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10 Points

8 months ago

Hi @subarumechanic, 

Thank you for listing the troubleshooting steps you've taken, this helps so I don't recommend something you've already tried! I would have recommended checking your WiFi connection and removing/re-downloading the SimpliSafe app, so I've gone ahead and forwarded your case to our support team for further troubleshooting. A specialist will be in touch soon to get to the bottom of this.

1 Message

7 months ago

When I log in I get:

Oops!, something went Wrong. There could be a misconfiguration in the system or service outage. We track these errors automatically, but if the problem persists feel free to contact us.

Phone is a Samsung Galaxy S22 Ultra.

Software is up to date and phone has been restarted multiple times through the following processes.

App has been updated. Same issue.

App was uninstalled and re-installed. Same issue.

WiFi is working on my phone.

Base station, keypad, and devices monitored are all working.

Community Admin

 • 

2.4K Messages

 • 

10 Points

@jack_56c8b8​ The "Oops! Something went wrong" error message appears when cookies are not enabled for the mobile device's default internet browser app. To resolve this error, you can take the following steps to enable cookies on your mobile device:

     1. Open up your default internet browser app

     2. Access the browsing app by hitting the 3 dots

     3. Select "Settings"

     4. The next step will depend on your specific internet browser 

     5a. If your default browser is Google Chrome or Brave, select "Site Settings"

     5b. If your default browser is Mozilla Firefox, select "Privacy"

     5c. If your default browser is Microsoft Edge, select "Site Permissions"

     5d. If your default browser is Samsung Internet, navigate to "Sites and Downloads" > "Site                  Permissions"

     6. Select "Cookies" and set it to "Allowed" (or "Enabled")

     7. Try logging into the SimpliSafe app

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