1 Message
Phone App not working
When I click the bubble that says "sign in", I receive the following message: "Connection Error, Check that your device has an internet connection." It will not do anything other than that on the "Sign in/Create account" main page.
Phone is a Samsung Galaxy S8 (SM-G950U). Software is up to date and phone has been restarted multiple times through the following processes.
App has been updated. Same issue.
App was uninstalled and re-installed. Same issue.
WiFi and LTE services are working on my phone as I use it all day for work and have no other issues.
Base station, keypad, and devices monitored are all working.
emily_s
Community Admin
•
3.1K Messages
1 year ago
Hi @subarumechanic,
Thank you for listing the troubleshooting steps you've taken, this helps so I don't recommend something you've already tried! I would have recommended checking your WiFi connection and removing/re-downloading the SimpliSafe app, so I've gone ahead and forwarded your case to our support team for further troubleshooting. A specialist will be in touch soon to get to the bottom of this.
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jack_56c8b8
1 Message
1 year ago
When I log in I get:
Oops!, something went Wrong. There could be a misconfiguration in the system or service outage. We track these errors automatically, but if the problem persists feel free to contact us.
Phone is a Samsung Galaxy S22 Ultra.
Software is up to date and phone has been restarted multiple times through the following processes.
App has been updated. Same issue.
App was uninstalled and re-installed. Same issue.
WiFi is working on my phone.
Base station, keypad, and devices monitored are all working.
1
0