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Apps and Login
Get answers to your questions from fellow SimpliSafe customers. Chat about software, monitoring plans, and permits here.
1 Message
Wednesday, January 18th, 2023 10:45 PM
New phone?
how do i get the system to recognize my new phone?
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8 months ago
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @ckrummert ,
If I have this right, you have recently switched to a new phone, and you want to know how to access your SimpliSafe account on it. Here's how:
Once you are logged in, all of your account info will be loaded.
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summer
1 Message
2 years ago
HI I also recently got a new phone. I have downloaded the app on my phone. However, all the push notifications still go to my old phone. Not sure how to fix that. I have activated all the push notification settings on my new phone but still the push notifications do not come to my new phone
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patrickostman
1 Message
1 year ago
I got a new Galaxy Z-Flip 5 and after logon I'm taken to a page which displays "com.simplisafe.mobile://auth.simplisafe.com/android/com.simplisafe.mobile/callback?code=esdeXAMwOBzFQ8L5An9ittz2bh4fLHp_eX2hXJChuFEfr&state=hiE-tjFWKkSg_1aA-E3N1qOlblvTBzYm4Ql4QBRzo-Q".
I can paste this url into my browser and actually use the application but this is not normal application behavior.
SimpliSafe app has been uninstalled and reinstalled, but same behavior.
Help please.
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marysews
1 Message
8 months ago
I got a new Android phone (my old one was also Android). Simplisafe app is on my new phone. It shows me logged in to my account, so I selected Set up a system.
Let's get started with your Base Station. Let's go. Enters Property Name. A couple more steps like plug it in (but it already is). Scan the QR code, so I do that.
"This base station is already registered to an account"
Well yeah, and I am the second person on the account. This worked before, but not now.
When I exit the setup, I don't see anything that lets me actually use the app with the three round buttons.
What should I do differently? The app store does not show that I need an app update.
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