Any chance you used to pay for a monitoring service but recently cancelled it and are now on the free plan? If so then the mobile app will not work properly until you contact support and have them assign you the free monitoring group on their end. This may or may not be the cause of your issues but this situation (downgraded monitoring plan, app or parts of app stopped working) is reported pretty regularly on the SimpliSafe subreddit.
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captain11
Captain
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5.1K Messages
10 months ago
@b5090 there should be no reason why you can't. Easiest is just to call support and have them walk you through it.
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worthing
Advocate
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526 Messages
10 months ago
@b5090
Any chance you used to pay for a monitoring service but recently cancelled it and are now on the free plan? If so then the mobile app will not work properly until you contact support and have them assign you the free monitoring group on their end. This may or may not be the cause of your issues but this situation (downgraded monitoring plan, app or parts of app stopped working) is reported pretty regularly on the SimpliSafe subreddit.
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