1 Message
Legitimate email, or SPAM/SCAM?
I have recently received an email claiming to be from SimpliSafe, stating that there has been a comment added to my request . . . . but I have no request in process. The email address seems legitimate (privacy-request@simplisafe.com) but the fact that it refers to a non-existent request seems like a scam. Has anyone else dealt with this? I tried customer support by phone, but the automated operator said wait time is over 30 minutes (another disappointing issue altogether.)
davey_d
Community Admin
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4.8K Messages
2 years ago
So sorry about that very vague note. Did you happen to recently submit a request under the California Consumer Privacy Act? If so, we use a ticketing system to keep track of requests.
- Johnny M.
SimpliSafe Home Security
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