‎iPad SimpliSafe app problem | SimpliSafe Support Home
 
cornholio's profile

Thursday, April 30th, 2020 4:32 PM

iPad SimpliSafe app problem

There is a bug in the iPad app.   iOS version: 13.4.1, SimplSafe app version: 2074.20.0.

When trying to download a video after an event such as System Disarmed, the app crashes when you select the "up arrow" at the bottom right of the video screen.

The iPhone app using the same iOS and SimpliSafe versions works as it should.

Community Admin

 • 

5.3K Messages

4 years ago

Hello,

Thanks for bringing this to our attention. We were able to replicate the issue in our lab, and our engineers are working on a fix!

Johnny M.
SimpliSafe Home Security

42 Messages

4 years ago

Thank you Johnny.  I appreciate that the issue will be fixed in the future.
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