The issue with the iOS version of the SimpliSafe app specified in the original post, which occured in October 2022, has been RESOLVED, as of November 2022.
If you are experiencing similar issues, we strongly suggest updating to the latest version of the SimpliSafe app from the app store. And if you continue to have trouble, please reach out to our Support team for assistance.
We sincerely apologize for the inconvenience. There is a known issue currently being experienced by some iOS app users, who are unable to log in. We are urgently working to resolve this issue ASAP.
It's important to know that alarms, emergency dispatch, and cameras, are not affected.
In the meantime, you should still be able to log into your account and access all features through the website, here.
Exact same problem on iPhone 13. My partner thought she needed a new login, so created a new account. That obviously wasn't right. So we tried with the master login. But the iPhone kept using her biometrics. We deleted the passkey from KeyChain, deleted and reinstalled the app. But still no luck logging in.
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi,
Thanks to @LeeF for prompting this update.
The issue with the iOS version of the SimpliSafe app specified in the original post, which occured in October 2022, has been RESOLVED, as of November 2022.
If you are experiencing similar issues, we strongly suggest updating to the latest version of the SimpliSafe app from the app store. And if you continue to have trouble, please reach out to our Support team for assistance.
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hermnanc
4 Messages
2 years ago
IPhone App not working IOS 15 on IPhone 6S+
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hermnanc
4 Messages
2 years ago
Actually IPhone App not Computer sorry
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hermnanc
4 Messages
2 years ago
Exact problem:
SimpliSafe
SIGN IN
I attempt to sign In
the new page says
SimpliSafe
Oops! something went wrong
///////// Please try again
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davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @hermnanc ,
We sincerely apologize for the inconvenience. There is a known issue currently being experienced by some iOS app users, who are unable to log in. We are urgently working to resolve this issue ASAP.
It's important to know that alarms, emergency dispatch, and cameras, are not affected.
In the meantime, you should still be able to log into your account and access all features through the website, here.
(edited)
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rmonline
1 Message
2 years ago
Exact problem:
SimpliSafe
SIGN IN
I attempt to sign In
App starts to cycle to the biometric recognition then
the new page says
SimpliSafe, Oops! something went wrong, Pease try again
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leaf
1 Message
2 years ago
How is this still a problem four months later?
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ryannell
6 Messages
2 years ago
Exact same problem on iPhone 13. My partner thought she needed a new login, so created a new account. That obviously wasn't right. So we tried with the master login. But the iPhone kept using her biometrics. We deleted the passkey from KeyChain, deleted and reinstalled the app. But still no luck logging in.
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jongloden2
4 Messages
2 years ago
1. Log into you SimpliSafe Account from a computer.
2. Click on Manage Account in the top right corner.
3. Click on Manage Multi-factor Authentication under the Multi-factor Authentication section.
4. Delete Biometric login method.
5. Click Add new login method
6. Set login method to SMS and Enter Phone number.
I'm posting this to most forums because most of us will just google the answer and find one of these chats. Hopefully someone finds this useful :D
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