‎iOS App - Unable to Log In | SimpliSafe Help Center
 
hermnanc's profile

Thursday, October 27th, 2022 9:29 PM

Resolved

iOS App - Unable to Log In

​yes Same Problem called support 3 times no resolution Help​

This post was created from this comment on different post

Official Response

Community Admin

 • 

4.3K Messages

24 days ago

Hi,


Thanks to @LeeF for prompting this update.

The issue with the iOS version of the SimpliSafe app specified in the original post, which occured in October 2022, has been RESOLVED, as of November 2022.

If you are experiencing similar issues, we strongly suggest updating to the latest version of the SimpliSafe app from the app store. And if you continue to have trouble, please reach out to our Support team for assistance.

4 Messages

5 months ago

IPhone App not working IOS 15 on IPhone 6S+

4 Messages

5 months ago

Actually IPhone App not Computer sorry

4 Messages

5 months ago

Exact problem:

SimpliSafe

SIGN IN

I attempt to sign In

the new page says

SimpliSafe

Oops! something went wrong

///////// Please try again

Community Admin

 • 

4.3K Messages

5 months ago

Hi @hermnanc ,


We sincerely apologize for the inconvenience. There is a known issue currently being experienced by some iOS app users, who are unable to log in. We are urgently working to resolve this issue ASAP.

It's important to know that alarms, emergency dispatch, and cameras, are not affected.

In the meantime, you should still be able to log into your account and access all features through the website, here.

(edited)

1 Message

1 month ago

Exact problem:

SimpliSafe

SIGN IN

I attempt to sign In

App starts to cycle to the biometric recognition then 

the new page says

SimpliSafe, Oops! something went wrong, Pease try again

1 Message

24 days ago

How is this still a problem four months later?

1 Message

15 days ago

Exact same problem on iPhone 13. My partner thought she needed a new login, so created a new account. That obviously wasn't right. So we tried with the master login. But the iPhone kept using her biometrics. We deleted the passkey from KeyChain, deleted and reinstalled the app. But still no luck logging in.

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