1 Message
iOS App Keeps Logging Us Off regularly
Our SimpliSafe app for our iPhones keeps logging us off at the most random times. Is there a fix to this? We have to keep logging in and getting the two factor code we set up.
1 Message
Our SimpliSafe app for our iPhones keeps logging us off at the most random times. Is there a fix to this? We have to keep logging in and getting the two factor code we set up.
CMart
9 Messages
2 years ago
@alexandria_c Since you are the most recent Simplisafe representative to respond in this thread... Anything new that you might be able to suggest to us as to what might be going on and/or what to do to keep the app from logging users out?
I just loaded up my app on my iPhone and it, again, is prompting me to log in, which I just did a few days ago; as I mentioned in a prior post up above, I have MFA on already, and am still within the last 30 day window where I elected, at a previous sign in, to not be prompted for the MFA code. Historically, checking that box keeps the account logged in on the app for 30 days, but it apparently isn't doing that anymore.
There seems, maybe, to be a bug in the app and I am wondering if there are people a Simplisafe aware of it and trying to fix it?
Thanks :)
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brandenlanghals
3 Messages
2 years ago
Replicating the same issue on iPhone 11pro max using the app. With MFA setup. Driving me insane.
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blondebrainscans
25 Messages
2 years ago
iPhone 13 mini (latest updates). Usually logs out 2-3 times per day if I am using the app often. Sometimes have to enter code, sometimes don’t.
(edited)
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Ronnyvish
2 Messages
2 years ago
Also running into this and have been for a few months now.
iPhone 11 Pro
iOS 15.6.1
app version 2078.41.0
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Ronnyvish
2 Messages
2 years ago
Same issue. Been having it for a few months
iPhone 11 Pro
iOS 15.6.1
App Version 2078.41.0
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zarndt1
2 Messages
2 years ago
Same issue - and i'm on this thread because my wife finally said let's switch to RING last night.
iPhone 11
ios 15.6.1
App Version 2078.41.0
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caleyamanda7
1 Message
2 years ago
Same issue started happening to me a couple of weeks ago on my iPhone 11. I have MFA set up and always select “remember for 30days” and every single day the app logs me out. I don’t get any notifications which is frustrating when I got the system to monitor my cameras for a reason.
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Chagrin
2 Messages
2 years ago
This is becoming an increasing annoyance. It needs to be addressed with a fix from SimpliSafe.
iPhone 13 Pro, iOS 15.6.1, Firefox is default browser, and Hiya in use as a phone spam blocker.
I get logged out every day, even though I login normally and when directed to the TFA option which I also use.
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jordanmhalstead
1 Message
2 years ago
Same issue. iPhone 12, 15.6.1
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amisajlovic
3 Messages
2 years ago
Same. iPhone 8. 2078.41.0.
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alwhitaker14
1 Message
2 years ago
Same issue. Hope it gets solved soon.
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CaptJim
3 Messages
2 years ago
I am having the same issue as well both my and my widths iPhones 12/13 iOS 15.6.1 MFa is enabled. And it will prompt for mfa every 30 days but prompts for login EVERY TIME I OPEN THE APP
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foxersonsimplisafe
1 Message
2 years ago
Same logout problem for me. MFA is enabled. I do still receive push notifications but have to re-authenticate every 1-2 days when launching the app.
iOS 15.6.1 on an iPhone 11
SS App v. 2078.41.0 #8200
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danielbritt
1 Message
2 years ago
Same here. Both iPhones - 10 and 12
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi all,
Thank you all for reporting. Our dev team is currently investigating. I'll keep you updated when we have more info.
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