‎Google voice commands no longer work | SimpliSafe Support Home
 
dcmacdougall's profile

Thursday, April 14th, 2022 2:14 AM

Closed

Investigating

Google voice commands no longer work

Hi all

Been telling my Google speaker for almost a year now “hey google set Simplisafe to home” and it’s worked great. Last two weeks just no longer works. Tried unlinking and relinking via the home app but no luck. Google speaker keeps saying “I’m not sure which level to set Simplisafe to… try saying set Simplisafe to home or set Simplisafe to away”. Anyone else had this problem? 

This conversation has been merged. Please refer the main conversation:

KNOWN ISSUE: Google Assistant voice commands non-functional for some users

Official Solution

Community Admin

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5.3K Messages

2 years ago

Thanks for reporting! We've got our app team looking into this right now and we'll get you an update soon.

Advocate

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692 Messages

@davey_d​ It's been over a week. Any updates?

Community Admin

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5.3K Messages

Apologies. From what I understand, there might have been a change on Google's end, and our engineering team is still looking into it.

10 Messages

@davey_d​  any updates sir? 

2 Messages

2 years ago

This also happened to me back in March.  I noticed this only happens with my Google nest display and not the Google mini speakers. 

10 Messages

2 years ago

Funny, it only happens on my google mini speakers. Still no fix..

2 Messages

2 years ago

I'm still having the same problem as OP. 

3 Messages

2 years ago

About 4 days ago the google smart home integration with simplisafe stopped working.  Google appears to make the call-out but comes back in a bit and says simplisafe is unavailable.

I call SS support and they claim to have no ownership of the smart home integrations and .... well ...

I'm tempted to unlink the service and relink it and hope that resolves the issue but figured I'd ask here first.

Note: This comment was created from a merged conversation originally titled Google Smart Home Integration Down

Captain

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5.8K Messages

@pghdave Amazon echo integration, limited as it is, has been working as expected as usual over the same time period. Where there may be truth at the issue was on Google's end, the response from Simplisafe support is disappointing to say the least.  When a company selects a 3rd party to work with, they "own" the issue as much as the 3rd party in my eyes. That includes Best Buy who sells SS products, COPS who do the monitoring and the competitor that is over at Amazon.  At a minimum, SS agents should have the ability to know, in advance, when there is an issue on Amazon's side or, preferably, when it should be working fine. 

SS, if this capability doesn't exist yet, please, start getting it in place, especially if you expect to depend on more 3rd parties in the future.

2 Messages

2 years ago

Voice commands for my SimpliSafe on google have been down for a year, have tried to unlink and and re link but to no success. Any word on how to fix this?

(edited)

10 Messages

2 years ago

I guess that’s it then… no more google integration with Simplisafe. 

Community Admin

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5.3K Messages

@dcmacdougall​ so sorry for the delay. As of right now, this investigation is ongoing. I'll keep you updated when I hear more from our engineering team.

2 Messages

I was able to get it to work by saying Hey Google, set to home on Simplisafe. Seems like the command has changed. 

2 Messages

I have been able to get it to work by saying "set simplisafe to home mode" up until tonight when I was told that simplisafe had a security restriction and nothing seems to work now

(edited)

3 Messages

1 year ago

I'm getting an error when I try to set Simplisafe via our Google home.  Google Home responds with: "Simplisafe has a security restriction." After doing more testing, it seems that it only works when the current Simplisafe setting is "OFF." If the current Simplisafe setting is "Home," it can't switch to "Away." And if it's "Away," it can't switch to "Home." The error is always "Simplisafe has a security restriction."

Note: This comment was created from a merged conversation originally titled Google Home integration: getting "Simplisafe has a security restriction" response

Captain

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5.8K Messages

@lcw With the very, very restrictive "integration" that SS has with digitial assistants, you can turn your sytem on to home mode, or (key word there) turn of your system to away. You can also ask for the status of your system. Those 3 functions are the total "integration" SS has.

4 Messages

1 year ago

Same issue 

2 Messages

1 year ago

Same issue here 

10 Messages

1 year ago

OP here.  I just want to confirm the tip from another post above is working. "Set to home on Simplisafe" works.

Keyodi

1 Message

I was able to get it to work by saying Hey Google, set to home on Simplisafe. Seems like the command has changed. 

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