2 Messages
Gifted System
I have purchased a system for my daughter for Christmas, and now I cannot log into my account without activating her new system, which I do not want to do. The software momentarily shows me my home,page, but then always goes to the activation page. Customer support has not been helpful. Any ideas on how to get it off my account? Should I register it in her name, and then try to transfer?
captain11
Captain
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6K Messages
2 years ago
@roncali speaking with experience on this one, I too gifted a system to my daughter and son-in-law as a house warming present. Save yourself time and hassle and pick up the phone and call SS support, select the option for customer service. The SS agent must move your daughter's system to her own account from yours, and that can only be done on SS's side.
Best of luck, and happy holidays to you and your entire family.
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alexandria_c
Community Admin
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242 Messages
2 years ago
Hi @roncali - Did you purchase the system when logged in to your SimpliSafe account? If you are still seeing the prompt on your account today, let me know and I can set up a call with a specialist to see if we can get you back into your home page on the app.
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