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dhyoung48

4 Messages

Friday, November 18th, 2022 3:41 PM

Closed

Investigating

Critical Alerts option not appearing for SimpliSafe App

@davey_d​ iOS v16.1.1, Simplisafe v2078.46.1 (which the App Store tells me is the current version). I'm including a screenshot of my Settings > SimpliSafe > Notifications > Critical Alerts. Could you tell me where on this screen I should find Critical Alerts, or could some setting somewhere else be the problem? Thanks. 

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Updated 

2 years ago

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This conversation has been merged. Please refer the main conversation:

KNOWN ISSUE: Critical Alerts Option Not Appearing for Some Users

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Official Solution

davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @dhyoung48,

 

That is strange, because you are already on a newer version, and you are on the correct page. Here's what it looks like on my screen:

 

Image

I will check with our dev team, but in the meantime. One important note is that you do need to enable Push Notifications in general - which I see you do have enabled there. I would suggest trying to toggle the Allow Notifications setting off, and then back on again. The menu item might appear below.

 

 

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dhyoung48

4 Messages

2 years ago

iPhone 12 running iOS 16.1. The Critical Alerts option does not exist in Settings > Notifications > SimpliSafe. If I need to take additional action to add this capability, it should tell me in your email update.

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slickman

11 Messages

2 years ago

Whats weird is my wifes phone doesn't have that critical alert section but mine does. Both on the latest version of IOS. We share the same Simplisafe app and login so settings are all replicated. She doesnt get alerts anymore (as of a week ago) but I still do. Opening a simple door triggers a push alert to my phone but not my wifes. Confirm notifications are all exactly identical on each phone.

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slickman

11 Messages

2 years ago

Update - didnt think about deleting the app and reinstalling on her phone. Once done, she is getting push notifications again however, critical alert is still not there for her.

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davey_d

Community Admin

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5.6K Messages

@slickman thanks for the follow-up.

 

Yes, it sounds like there are two different issues there. Glad to hear that the Push Notifications issue is resolved.

 

On second piece, with Critical Alerts not appearing: What version of the SimpliSafe app does your wife have? I'm assuming that since you deleted and reinstalled, you should already have whatever is the latest version (2078.47.0+), but we should double-check.

But we have at least once case already where users on the latest app version are not seeing the Critical Alerts toggle, and our dev team is investigating.

2 years ago

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vstan

4 Messages

Same here. I bought the system a month back, so i believe i have the latest version of app(2078.47.0 #9961).

I am on 12 pro and IOS 16.1.1. But i don't see the critical alerts section.

On the side note: Can you tell me any other app, where i should be seeing  the critical alerts section ( to rule out, that  the issue is with IOS)

2 years ago

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