Not sure what you mean by,
when trying to subscribe I always get a 'Check Internet Connection' error at payment? If you're still in set-up steps and activation, you should give SS a call for assistance.
Thanks for letting us know about this issue. This has been fixed as of a little after 11 AM ET this morning. If anyone else continues to have an issue similar to this, please contact our Support Team to see what we can do.
They responded to my email last night saying that they are working to fix the problem. They also said that I would need to speak to them to get connected and that they would phone me today to walk me through the process.
@sharonb78 sorry about the trouble. Of course, if you haven't already, you can call our Support team at 800-548-9508 and we can make sure that your system is activated!
I just spent a lot of time on the phone with the support. We replaced batteries, installed an update, reinstalled the app multiple times and tried a lot of other things with no success. They will send me a new base station now but I have a strong suspicion that won’t help either. Pretty frustrating.
Still an issue, not looking good for my new purchase, first i cant auto arm, and now cant even subscribe to new service, kinda seems like that would be a top priority for a company.... you know, making money with new customers...
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coltmaster1
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2 years ago
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onthesand
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dbonnice
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simplisafe_admin
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491 Messages
2 years ago
Thanks for letting us know about this issue. This has been fixed as of a little after 11 AM ET this morning. If anyone else continues to have an issue similar to this, please contact our Support Team to see what we can do.
SimpliSafe Social Team
SimpliSafe Home Security
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coltmaster1
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sirlboy
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brianhunt
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brianhunt
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wtttodd
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sharonb78
1 Message
1 year ago
A year later and this is still an issue? Does not bode well for my hopes that this will be a decent security system if they can’t even take my money!
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diggerk
1 Message
1 year ago
I just spent a lot of time on the phone with the support. We replaced batteries, installed an update, reinstalled the app multiple times and tried a lot of other things with no success. They will send me a new base station now but I have a strong suspicion that won’t help either. Pretty frustrating.
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anderson0596
7 Messages
7 months ago
Still an issue, not looking good for my new purchase, first i cant auto arm, and now cant even subscribe to new service, kinda seems like that would be a top priority for a company.... you know, making money with new customers...
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