1 Message
Check Internet Connection
Hi,
I've just setup my new Simplisafe system but when trying to subscribe I always get a 'Check Internet Connection' error at payment, I've tried via the app and from my desktop PC, same error.
Can someone help?
To confirm the hub is connected to WiFi, keypad confirms this, and I can view the cam through the app so isn't an Internet issue?
Thanks in advance
I've just setup my new Simplisafe system but when trying to subscribe I always get a 'Check Internet Connection' error at payment, I've tried via the app and from my desktop PC, same error.
Can someone help?
To confirm the hub is connected to WiFi, keypad confirms this, and I can view the cam through the app so isn't an Internet issue?
Thanks in advance
coltmaster1
2.8K Messages
4 years ago
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onthesand
1 Message
4 years ago
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dbonnice
1 Message
4 years ago
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simplisafe_admin
Community Admin
•
812 Messages
4 years ago
Thanks for letting us know about this issue. This has been fixed as of a little after 11 AM ET this morning. If anyone else continues to have an issue similar to this, please contact our Support Team to see what we can do.
SimpliSafe Social Team
SimpliSafe Home Security
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coltmaster1
2.8K Messages
4 years ago
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sirlboy
1 Message
4 years ago
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brianhunt
3 Messages
4 years ago
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georgierusso
2 Messages
4 years ago
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brianhunt
3 Messages
4 years ago
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wtttodd
3 Messages
4 years ago
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sharonb78
1 Message
3 years ago
A year later and this is still an issue? Does not bode well for my hopes that this will be a decent security system if they can’t even take my money!
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diggerk
1 Message
3 years ago
I just spent a lot of time on the phone with the support. We replaced batteries, installed an update, reinstalled the app multiple times and tried a lot of other things with no success. They will send me a new base station now but I have a strong suspicion that won’t help either. Pretty frustrating.
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anderson0596
7 Messages
2 years ago
Still an issue, not looking good for my new purchase, first i cant auto arm, and now cant even subscribe to new service, kinda seems like that would be a top priority for a company.... you know, making money with new customers...
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danjmoore
1 Message
1 year ago
Looks like same issue for over 3 years... Logged into control panel, but getting "Check Internet Connection" when trying to download Monitoring Certificate
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