‎Unable to find Simplisafe in alexa skills | SimpliSafe Support Home
 
pushkar11's profile

Monday, December 12th, 2022 10:02 PM

Unable to find Simplisafe in alexa skills

Why my Alexa app doesn't show up SimpliSafe in skills ?

Official Solution

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hi @pushkar11,

 

I was able to find the skill in the Alexa app, under the name "SimpliSafe Home Control", by navigating to Devices tab > Your Smart Home Skills, and searching for SimpliSafe.

If you could provide a screenshot of what you're seeing, it might help us find the right place.

2 Messages

1 year ago

This is the result from skills search

Community Admin

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5.2K Messages

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70 Points

Thanks for the follow-up. Unfortunately, since this issue is happening on the Amazon/Alexa side, we're a bit limited on how far we can troubleshoot. But we have been able to confirm on multiple devices that you are looking in the right section, and you should be able to find the SimpliSafe Home Control skill there.

 

So there might be something different about your setup. Are you on the latest version of the Alexa app? Uninstalling and reinstalling might help.

If not, I would suggest contacting the Support team for Amazon Alexa, and they might be able to assist further.

EDIT: One of our engineers suggested this, but could it be possible that the SimpliSafe Home Control skill is not available in the country/region that your Alexa account is set to? It should be available in the US and UK.

(edited)

1 Message

@davey_d Has this been resolved? Any Workaround? I am having exactly the same issue! I am in the US, location should not be a problem for me. 

Community Admin

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2.4K Messages

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10 Points

@wpastranav​ If SimpliSafe isn't showing up on the Alexa app, that would be more of an issue on Amazon's end. Have you tried removing the Alex app from your phone and redownloading it to see if that's the fix?

If removing and redownloading the app doesn't help to retrieve SimpliSafe in Alexa Skills, I would reach out to their Support team.

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