6 Messages
Can't arm/disarm with apps
Earlier today, I started having a problem where I cannot arm or disarm the system with the apps (I tried 2 iPhones, 2 iPads, and the web app.) Whenever I try, the base station just announces the current status, for instance, "SimpliSafe on home' regardless of what I set it to and the app goes back to that status a couple of seconds later. The keypad works fine, as do all the alerts.
Has anyone else ever experienced this? How did you resolve it?
Has anyone else ever experienced this? How did you resolve it?
mea_culpa
33 Messages
3 years ago
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nickfro
3 Messages
3 years ago
0
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whoaru99
1.3K Messages
3 years ago
0
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cathandsal
6 Messages
3 years ago
0
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nickfro
3 Messages
3 years ago
>>
This might really be part of a known issue that resulted from a recent firmware update. Your Base Station might not be reporting the correct state to the app. A Base Station Reset should resolve it. If you've never done one before, here's how:
1. Remove the power plug from the Base Station.
2. A screw will be revealed. Unscrew it.
3. Twist the whole bottom counter-clockwise, then pull away. This will reveal the battery compartment.
4. Take out just one battery, then wait 10 seconds.
5. Put the Base Station back together.
After a reset, the Base Station, and the app, should be behaving properly.
>>
It worked for me.
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mea_culpa
33 Messages
3 years ago
0
0