‎App Issue: Trouble Switching to Second Location | SimpliSafe Support Home
 
mcdoodlings's profile

Tuesday, January 3rd, 2023 7:53 PM

App Issue: Trouble Switching to Second Location

I installed a second SS system in a vacation home and successfully included on my SS phone App.  However now when I try to toggle from my primary home SS system to my new SS location, it quickly reverts back to the primary Location.  I cannot access the new system from my app.  It does work on my laptop, toggling back and forth to the two locations, but does not toggle to the New Location ?  

Thank you

Michelle 

This post was created from this comment on different post

Community Admin

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5.5K Messages

1 year ago

Hi @mcdoodlings ,

Sorry about this. It sounds like an issue with the SimpliSafe app. Have you already tried logging out, and logging back in?

You could also try deleting and reinstalling the app entirely.

If neither of those options work, let me know and I'll work with our app team to investigate.

1 Message

1 year ago

Had the same problem. The fix was to delete and re-install the app. Nothing else I tried worked.

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