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christinah717's profile
christinah717

5 Messages

Monday, May 23rd, 2022 12:17 PM

Resolved

Android battery draining

The simplisafe app is heavily draining the battery of my galaxy s22 plus. Is this a common occurrence? 

Questions

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Updated 

1 year ago

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Official Solution

davey_d

Community Admin

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5.5K Messages

2 years ago

Hi all,

Thanks for reporting this issue. Our dev team has been working on a fix. If you have not already, please update the SimpliSafe app on your device to version 4.56 (or higher).

If you continue to see issues after updating, please let us know here!

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captain11

Captain

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5.9K Messages

2 years ago

@christinah717 short answer, no, at least not on my Pixel 4a.  I do experience the occasional "rogue" app that was working fine for months and then all of a sudden start eating my battery for lunch.  To address this, I go to settings, apps and then "force stop" the app. Then clear out cache and then restart the phone. Most of the time this will address the issue and life goes on.  Suggest you try it, if no help try a complete uninstall and reinstall.

Finally, call SS support to troubleshoot.

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christinah717

5 Messages

@captain11​ I did all of the above to no avail. It apparently seems to be just a poor compatibility with Samsung galaxy

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2 years ago

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christinah717

5 Messages

2 years ago

Unfortunately it did the same thing on my galaxy s20 plus (got a new phone about 3 months after getting simplisafe) 

It just doesn't seem to be strongly compatible with the galaxy OS or something

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davey_d

Community Admin

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5.5K Messages

2 years ago

Hi @christinah717 ,

How are you determining that it's the SimpliSafe app that is the culprit? The Battery Usage section in your phone's Settings?

It would also be helpful to know what version of the SimpliSafe app is currently installed - that can help our dev team investigate.

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Redleg77

3 Messages

2 years ago

I am having similar issues with my Galaxy s10e. My phone's battery settings recommend putting Simplisafe app in deep sleep mode to prevent excessive battery use, however this turns off notifications. 

Android 12

Samsung One UI version 4.1

Simplisafe version 4.44.0

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davey_d

Community Admin

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5.5K Messages

@Redleg77​ are you actually seeing a big impact on battery life? If we could bring hard data to our devs, that will give them more to go on as they investigate.

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2 years ago

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christinah717

5 Messages

2 years ago

Yeah, I use my system to monitor a family member with dementia so I can not shut notifications off, they are the entire reason I have the system. It's really a pain, I might switch to blink or another system. I have three cameras (well I have 4 bur one won't connect even though it's not a bandwidth or signal issue) and sometimes the app lags for minutes. 

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freants

2 Messages

2 years ago

I too am having this issue with my Samsung Galaxy A51, it did not start until 08/08/2022.

My battery would last me two to three days now it will not last eight hours.
Android Version 12
One UI Version 4.1
SimpliSafe Version 4.46.0

(edited)

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captain11

Captain

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5.9K Messages

@freants​ My SS app on my Pixel 4a and now 6a never had this issue, however, there would some others that, after never draining the battery, would start for no obvious reason.  Walgreens was one of those apps, and in settings, I change the battery setting from "optimal" to "restricted".  See if you can do that on your Samsung.

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2 years ago

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christinah717

5 Messages

I cant because that will shut off notifications. I need them because I use my system to monitor a family member with alzheimer's 

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2 years ago

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freants

2 Messages

Thank you Captain11, I appreciate your suggestion.

I have had my Galaxy A51 and SimpliSafe for several years with no issues, this is something that just started happening as of 08/08/2022.

But I am with christinah717 changing the battery setting to "restricted" shuts off notifications I rely on these notifications. Why have a security system app if you cannot monitor it?

There has to be a fix available that will allow us to use our SimpliSafe app without draining our battery.

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2 years ago

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gemfam5

1 Message

I have the same issue with simpliSafe using lots of battery and my device care asking to put it into deep sleep. Doing that turns off all notifications, which takes away half the reason I need the security system. It does make an impact, cutting my battery life about 30%. 

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2 years ago

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GadgetDan

1 Message

I'm going to pile on here. Us Samsung users are noticing the issues recently because the Samsung version of Android actively looks for issues to keep our phones ruining well, Motorola Android does not, but that does not mean thru don't have issues, they just might not know why.

I like having the app open for app notifications, but my phone works much better if I close the widget, put the app to sleep and rely on only text alerts. This way not the case a few months ago, so something changed.

Galaxy Note 9

Android 10

One UI 2.5

(edited)

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2 years ago

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socsusan

2 Messages

2 years ago

I am having the same issue. I checked and there is no app update to download. If I put yhe app to sleep, will it still notify me of incidents? 

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socsusan

2 Messages

2 years ago

I have the same issue. I cannot find an app update.

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davey_d

Community Admin

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5.5K Messages

Hi @socsusan,

 

What version are you seeing on your device now? You can check by navigating to your phone's Settings:

System Settings > Apps > See All Apps > SimpliSafe. The Version number should be right at the bottom.

 

The most recent available on the Google Play Store should be 4.59.1, as of today.

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2 years ago

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AutomateAndThrive

17 Messages

2 years ago

This is definitely still an issue on my Galaxy S20+ with the latest version of everything. All of my battery monitoring utilities show it as super high consumption.

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Solommi1987

2 Messages

1 year ago

I am having the same issues!!!! What is SIMPLISAFE doing to fix this?!?!?!?!

And yes I am using the most up to date app.

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lance843

980 Messages

1 year ago

Same here I get this every day that the simplisafe app is draining battery and I get the sad face as well, I would post a pic but don't know how on phone on here but yes definitely get that plus I have the latest update as I just checked 

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Kamui334

1 Message

1 year ago

Just got the same issue on my S22+. I'm on the latest update for everything, phone, app, base station.

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Solommi1987

2 Messages

1 year ago

Simplisafe what are you doing to fix this?

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davey_d

Community Admin

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5.5K Messages

@Solommi1987​ the issue initially reported way back in May 2022 should have been resolved, as of the Android app version 4.56+. So you might be experiencing a different issue. I'm reporting this to our app team.

In the meantime, I would suggest uninstalling the SimpliSafe app and reinstalling the latest version from the Google Play Store.

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1 year ago

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bob_lawrence

1 Message

1 year ago

I have the Same issue reported. Samsung device reports SimpliSafe uses High amounts of battery and asks to disable it.
ver. 4.74.0

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emily_s

Community Admin

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2.9K Messages

@bob_lawrence​ while our App team continues to look into this, I recommend uninstalling the SimpliSafe app and reinstalling it on your device. 

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1 year ago

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