
Apps and Login
Get answers to your questions from fellow SimpliSafe customers. Chat about software, monitoring plans, and permits here.
5 Messages
Monday, May 23rd, 2022 12:17 PM
Resolved
Android battery draining
The simplisafe app is heavily draining the battery of my galaxy s22 plus. Is this a common occurrence?
Post
•
Updated
2 years ago
645
15
0
Responses

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
Related Conversations
System lost all devices
Post
2
0
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi all,
Thanks for reporting this issue. Our dev team has been working on a fix. If you have not already, please update the SimpliSafe app on your device to version 4.56 (or higher).
If you continue to see issues after updating, please let us know here!
0
0
captain11
Captain
•
6.3K Messages
3 years ago
@christinah717 short answer, no, at least not on my Pixel 4a. I do experience the occasional "rogue" app that was working fine for months and then all of a sudden start eating my battery for lunch. To address this, I go to settings, apps and then "force stop" the app. Then clear out cache and then restart the phone. Most of the time this will address the issue and life goes on. Suggest you try it, if no help try a complete uninstall and reinstall.
Finally, call SS support to troubleshoot.
1
0
christinah717
5 Messages
3 years ago
Unfortunately it did the same thing on my galaxy s20 plus (got a new phone about 3 months after getting simplisafe)
It just doesn't seem to be strongly compatible with the galaxy OS or something
0
0
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @christinah717 ,
How are you determining that it's the SimpliSafe app that is the culprit? The Battery Usage section in your phone's Settings?
It would also be helpful to know what version of the SimpliSafe app is currently installed - that can help our dev team investigate.
0
0
Redleg77
3 Messages
3 years ago
I am having similar issues with my Galaxy s10e. My phone's battery settings recommend putting Simplisafe app in deep sleep mode to prevent excessive battery use, however this turns off notifications.
Android 12
Samsung One UI version 4.1
Simplisafe version 4.44.0
1
0
christinah717
5 Messages
3 years ago
Yeah, I use my system to monitor a family member with dementia so I can not shut notifications off, they are the entire reason I have the system. It's really a pain, I might switch to blink or another system. I have three cameras (well I have 4 bur one won't connect even though it's not a bandwidth or signal issue) and sometimes the app lags for minutes.
0
0
freants
2 Messages
3 years ago
I too am having this issue with my Samsung Galaxy A51, it did not start until 08/08/2022.
(edited)
5
0
socsusan
2 Messages
2 years ago
I am having the same issue. I checked and there is no app update to download. If I put yhe app to sleep, will it still notify me of incidents?
0
0
socsusan
2 Messages
2 years ago
I have the same issue. I cannot find an app update.
1
0
AutomateAndThrive
17 Messages
2 years ago
This is definitely still an issue on my Galaxy S20+ with the latest version of everything. All of my battery monitoring utilities show it as super high consumption.
0
0
Solommi1987
2 Messages
2 years ago
I am having the same issues!!!! What is SIMPLISAFE doing to fix this?!?!?!?!
And yes I am using the most up to date app.
0
0
lance843
1.1K Messages
2 years ago
Same here I get this every day that the simplisafe app is draining battery and I get the sad face as well, I would post a pic but don't know how on phone on here but yes definitely get that plus I have the latest update as I just checked
0
0
Kamui334
1 Message
2 years ago
Just got the same issue on my S22+. I'm on the latest update for everything, phone, app, base station.
0
0
Solommi1987
2 Messages
2 years ago
Simplisafe what are you doing to fix this?
1
0
bob_lawrence
1 Message
2 years ago
I have the Same issue reported. Samsung device reports SimpliSafe uses High amounts of battery and asks to disable it.
ver. 4.74.0
1
0