5 Messages
Android app not correctly reporting sensor open status/closed
I updated the simplisafe android app this morning. Now the app will not update the last sensors status that was opened/closed. For example, I open the kitchen door the app says it open, I close the kitchen door, app says it still open. I refresh app it still says it open. I open the garage door, app says it open, I close the garage door, app says it's still open, but now reports kitchen as closed.
I last sensor that was open/closed does not update its status in the app.
I rebooted my phone, rebooted the simplisafe base, rebooted the smart lock, uninstalled and reinstalled the app...... issue remains.
I also have a secret alert set on one sensor and if that is the last one open/closed the app then keeps sending me alerts that it's open when it is not open. Even though the app reports the sensor is open it appears to be armed (at least I hope it is).
Please fix your app, this is a MAJOR bug.
Official Solution
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi everyone,
Thank you for reporting this issue! We've forwarded this information to our engineering team for further investigation. If anyone else is experiencing this, please comment below.
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emily_s
Community Admin
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3.4K Messages
1 year ago
@pc2k17 Are you only noticing this on the mobile app? Or is there also a <!> notification on your Keypad alerting you that an Entry Sensor is still registered as open?
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DAP
2 Messages
1 year ago
I have seen this problem. At times, I open app and it shows door entry as open, yet I know it's closed. If I select refresh, no change. Close the app and reopen, all is well until it happens again. This started happening after last app update.
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shiherlis
739 Messages
1 year ago
I am having the same issue. I awoke this morning, checked the app, and it said four entry sensors were open. I closed all of them before bed last night. The problem has occurred daily since the latest app (Android) update. It is becoming frustrating as it will not refresh to the proper (accurate) status no matter how often I pull down on it or go into "Learn more" and restore. It only accurately updates once I open a previously closed entry sensor. And no, it is not showing the same on the Keypad, and I do not know if it shows on the website as I have not gone into my account yet when it does it (which has been every day).
Update:
It does not accurately report opened sensors after exiting the app and returning to it (on the opening/very first prompt page). I also refreshed, and it showed one sensor open (I have two currently). I exited the app, went back in, refreshed, and it finally accurately reflected two entry sensors as open. However, when I leave the application, then return, the "pull down to check system status" returns. Upon checking, the website accurately shows the open sensors without refreshing.
This version is bug-riddled.
(edited)
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shiherlis
739 Messages
1 year ago
Update II:
Okay, updating to the most recent version (5.12.0 from 5.11.0) seems to have fixed the problem. I am uncertain why the update did not show up sooner. I consistently update my apps (almost daily), and it showed 5.12.0 was available four days ago – it was certainly not there for me.
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mbeck
2 Messages
1 year ago
I noticed the same app issue a few days ago, using an android phone, where the sensor status stopped updating on the main page or on the system status page. However, the sensor status does update correctly on the device settings page. I downloaded today's update to version 5.12.0. It didn't help. I also contacted customer service and followed their instructions to uninstall/reinstall the app. Now instead of closing the app and restarting to get the correct sensor status. I have to clear the cache and force stop the app each time. Also, after reinstalling the app, my outdoor cameras stopped responding in the app. I get intermittent black video, or connection issue errors. One camera will eventually launch, and the other will not connect to a live view, but it will record and I can see the video after the fact. Never had these issue before that last two updates. Seems like there are still major bug issues.
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shiherlis
739 Messages
1 year ago
How do we report the error as still existing in the current update?
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