Warning still sounds even though I changed the battery

@emily_s​  I have the same issue and these steps also don’t work for me. Replacing the battery does not clear the low battery message on the keypad and app

@elmeto​ If you remove your sensor and then add it back in by following these steps in our Help Center, that should remove the message on your Keypad and app.

So, every time I replace a sensor battery, I have to delete the sensor and then add it back again? That is a lot of trouble. Why can't the device list take care of this when I refresh? Seems kind of cumbersome for a simple battery change.

@sylshipps​ I have the same problem. Battery is low, I replace it, but the low battery notification never clears. This has happened to me many times and with different types of sensors. The only way I can make the notification go away is to delete the device then add it back.

This seems like a bug and it needs fixing.  If you’re listening, SimpliSafe, please fix this!  Super annoying to delete and add back sensors - we shouldn’t have to do this and it is very annoying.

@christophermishak​ it sounds like you're running into an intentional security feature. As part of the secure communication between the sensors and the Base Station, the two components keep in sync. And if a sensor ever goes offline for an extended period of time, it could 'desync', and the Base Station will no longer allow it to reconnect. That's why the solution that you share is the correct one, and you do need to remove the sensor from the system and re-add it.

@mgbphoto​ thanks for sharing. I had the same problem and your fix worked for me too!