2 Messages
Sensors keep showing open or not responding
Have 2 sensors having problems. One keeps going unresponsive replaced with new one still does it moved base closer same problem. It is not the furthest sensor. Have another sensor that keeps saying open. I have to remove and reinstall it to system. Only had system little over 2 months and already have more issues than last system we had over 2 years. About to give up and move to another brand.
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi bdern!
When a sensor becomes "unresponsive", that means that it has failed its regular check-ins with the Base Station - so what we're troubleshooting is the wireless signal between that sensor and your Base Station. Wireless signals in general are susceptible to interference, which can be caused by either dense physical objects literally getting in the way (like walls or heavy appliances) or other wireless signals competing for the same airspace.
So to get to the bottom of what's happening with that sensor, we'll need to know more about where it's situated, what material it's installed on, what's between that sensor and your Base Station, and perhaps what other wireless devices are active in your home.
As for that persistent 'open' signal: it helps to know that the Entry Sensor works by detecting the magnet - the smaller piece. When the two pieces are within 2" of each other, the sensor registers as "closed".
You might get a constant 'open' signal if the two pieces are too far from each other, so the sensor is not able to detect the magnet. Or if either of the two pieces are installed on metal - specifically iron or steel, which can interrupt the magnetism.
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bdern
2 Messages
2 years ago
Davey_D
Thanks for the response, just for reference I was an industrial electrician, mechanic and head of it. So I have a background and know all about the interfaces and problems associated with wireless technology. Had to have several repeaters in our buildings just for phones. System worked fine for almost 2 months the this started. Nothing has been added in or around house. As stated had a smart things by adt for 2 years and only changed 1 battery 0 problems with connectivity and one sensor was around 100' away. The sensors I have problems with are less than 30' away the one that keeps showing open is around 15' away. Both have around 1/2" gap. One that shows open off and on will still chime base unit even tho states open. Othe one has been replaced with new one already as started doing same thing. Sorry for rant just frustrating that seems like every time try to use System one of these 2 sensors has a problem.
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vinnyburdo
1 Message
1 year ago
I think I can help here! We've been experiencing the exact same issue for months now, and just tonight a second sensor started showing as open when it was closed. I called SimpliSafe - again - and spoke to a rep who said the two pieces of the sensors were TOO CLOSE together. I adjusted them and they are now showing as closed. Keeping my fingers crossed!
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medicgonefishin
1 Message
7 months ago
Motion sensor which has been fine for over a year. Now isn't responding. I have changed the battery placed system in test mode and motion sensor still not responding.
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