‎entry sensor won't slide open | SimpliSafe Support Home
 
doctorjeriann's profile

Monday, October 24th, 2022 4:55 PM

entry sensor won't slide open

I am trying to replace a battery in an entry sensor but I am unable to slide it open. Any ideas?

Captain

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5.9K Messages

2 years ago

@doctorjeriann First, look at the sides cloesly of the entry sensor and look for the end with the raised bottom edge.  Make sure you are attempting it to slide in the opposite direct. Nex, make sure there is no portion of the mountng tape that is accidently stuck to the cover. Finally, use a rubber grip (usually round that you have in your kitchen to make opening lids on jars easier) to place on top of the entry cover and then push to slide off the cover. This last suggestion has worked well for me in the few instances where I have run into this problem.  Please post your outcome here if you get a chance.

Community Admin

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5.5K Messages

2 years ago

@doctorjeriann as the Captain notes, you should just be able to slide the sensor off of the mounting bracket (so typically, the bracket would stay in place). This diagram shows the direction you should be pushing the sensor:

(edited)

1 Message

The image was very helpful. I just didn't know which way to push. Thanks

1 Message

4 months ago

Yes! Finally!! The rubber grip did the trick - THANK YOU!!!

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