‎Sensors Disappeared from System | SimpliSafe Help Center
PMcmil5450's profile

Friday, May 21st, 2021 9:49 AM

Sensors Disappeared from System

Every installed sensor except for the Keypad disappeared! Obviously I can reinstall them, but am wondering how it might have happened!

Community Admin


4.3K Messages

2 years ago

Hi Pmcmil5450,

We've seen a few cases of these so we'll be tracking and reporting them to our engineering team.

Meanwhile, we don't really trust that your Base Station is still okay. Please give us a call at 800-548-9508 and we'll get you a replacement ASAP!

- Johnny M.
SimpliSafe Home Security

12 Messages

2 years ago

Johnny M. Thank you! I called and replacement Base Station is on the way. I appreciate the help!!
New to the Community? Get started by reading our Welcome Post.