‎Sensors Disappeared from System | SimpliSafe Help Center
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PMcmil5450's profile
PMcmil5450

12 Messages

Friday, May 21st, 2021 9:49 AM

Sensors Disappeared from System

Every installed sensor except for the Keypad disappeared! Obviously I can reinstall them, but am wondering how it might have happened!

Question

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Updated 

2 years ago

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davey_d

Community Admin

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4.3K Messages

2 years ago

Hi Pmcmil5450,

We've seen a few cases of these so we'll be tracking and reporting them to our engineering team.

Meanwhile, we don't really trust that your Base Station is still okay. Please give us a call at 800-548-9508 and we'll get you a replacement ASAP!

- Johnny M.
SimpliSafe Home Security

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PMcmil5450

12 Messages

2 years ago

Johnny M. Thank you! I called and replacement Base Station is on the way. I appreciate the help!!

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