Multiple sensors are falling off line; Please help. I’ve spoken with troubleshooting multiple times to no avail
Multiple sensors are falling off line.; Please help. I’ve spoken with troubleshooting multiple times to no avail.
This post is much like Eric from last year. It looks like Eric probably had to go with a different monitoring system.
I’ve had SimpliSafe3 since April 2021. Initially there were several challenges with faulty equipment, however, the situation has been resolved between June 2021 and until February 2022 was working perfectly.
I’vereceived an error on 2/21/22 that a device was not responding. It was only one entry sensor. Figuring that it was likely just the battery I replaced the battery… However the problems became much more severe and on March 9, 2022… all of the entry sensors Began sending codes for device not responding.
They do not all happen at once, but they do happen on the hour. For example I will have multiple 4-5 entry sensors and motion sensors fall off at 11:08 PM. They randomly restore them selves at different times. When it’s 12:08 AM different entry and motion sensors become unresponsive.
simpliSafe sent me out an entire new system… But that did not fix the issue either. I have called customer service numerous times only to be promised then an elevated team would be contacting me. Supposedly this elevated team is only there Monday through Friday between 8 AM to 4 PM Eastern time.
To answer a few questions I have done all of the trouble shooting that has been recommended. We have moved the base station multiple times. The base station is located near a window on the second floor where it gets the best cellular signal. There is no Wi-Fi issue and there is a Wi-Fi network. None of the camera fall off-line. It is not a Wi-Fi issue.
No new equipment has been added to the house whatsoever. No baby monitor other interfering electronic device.
It is only occurring with the radio frequency devices. Even a device within 5 feet of the SimpliSafe base station is falling off line intermittently. I have been able to identify that these occur hourly… But it is not all of the sensors each hour.
I have gone through all of the different troubleshooting steps which are common. Nothing is on metal doors they are all wide. The base station is sitting on a wood bedside table where it has been sitting since June 2021. The only thing that appears to have changed is the SimpliSafe update which was pushed through in February. I am open to other options. I would like to know if anyone else is having the same issue as well