On the Water Sensor: False triggers can happen any time two of the metal contacts on the bottom are bridged by a conductor. So it's not entirely uncommon to get an alarm if you were touching those contacts in the process of getting it installed.
It might help to pick it up (by the sides!) and wipe down the contacts to clear away any moisture or residue that might still be on there.
As for the Entry Sensor: We strongly recommend replacing that adhesive with 3M brand Command Strips - specifically the outdoor variety that's designed to withstand more extreme conditions (including humidity and high heat). Or of course you could screw the mounts in for a more permanent solution!
Though another thing; is that sensor installed over metal - specifically iron or steel? The metal affects the strength of the magnetism, so you'll want to add some padding (like a piece of plastic or wood) to keep both pieces of the sensor away.
I did set the first water sensor i installed off by accidentally touching it. These had been installed for several weeks though.
There was no one in the house when these triggered. There does not appear to be any thing that could have bridged the contacts, I suppose I will try reinstalling it tomorrow.
I guess I will go get some command strips tomorrow for the entry sensor. Though I must say that if 3m command strips are what is strongly recommended, then that is what the entry sensors should come with. I don't really want to drill into this door so I suppose i will get some command strips, it is a metal door so I suppose i'll also fashion some sort of spacer.
Though I must say that if 3m command strips are what is strongly recommended, then that is what the entry sensors should come with
Personally, I agree. Happy to report that we have been phasing in the stronger adhesives on new units. And if you order spare adhesives from our online store, you should be getting the 3M ones too.
Thanks for mentioning that, they had send me some additional strips with one of my orders and some of them were 3M so I put the entry sensor back up with those.
I cleaned the bottom of the water sensor last night with an alcohol wipe (not that it wasn't already spotless) and added it back to the system, this morning, so far so good.
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davey_d
Community Admin
•
4.3K Messages
2 years ago
On the Water Sensor: False triggers can happen any time two of the metal contacts on the bottom are bridged by a conductor. So it's not entirely uncommon to get an alarm if you were touching those contacts in the process of getting it installed.
It might help to pick it up (by the sides!) and wipe down the contacts to clear away any moisture or residue that might still be on there.
As for the Entry Sensor: We strongly recommend replacing that adhesive with 3M brand Command Strips - specifically the outdoor variety that's designed to withstand more extreme conditions (including humidity and high heat). Or of course you could screw the mounts in for a more permanent solution!
Though another thing; is that sensor installed over metal - specifically iron or steel? The metal affects the strength of the magnetism, so you'll want to add some padding (like a piece of plastic or wood) to keep both pieces of the sensor away.
- Johnny M.
SimpliSafe Home Security
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0
krstrick
112 Messages
2 years ago
There was no one in the house when these triggered. There does not appear to be any thing that could have bridged the contacts, I suppose I will try reinstalling it tomorrow.
I guess I will go get some command strips tomorrow for the entry sensor. Though I must say that if 3m command strips are what is strongly recommended, then that is what the entry sensors should come with. I don't really want to drill into this door so I suppose i will get some command strips, it is a metal door so I suppose i'll also fashion some sort of spacer.
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
Personally, I agree. Happy to report that we have been phasing in the stronger adhesives on new units. And if you order spare adhesives from our online store, you should be getting the 3M ones too.
- Johnny M.
SimpliSafe Home Security
0
0
krstrick
112 Messages
2 years ago
I cleaned the bottom of the water sensor last night with an alcohol wipe (not that it wasn't already spotless) and added it back to the system, this morning, so far so good.
0
0