False Motion Sensor Alarms
I've had SS since 2015. Upgraded to Gen 3 about a year ago. Have never had any false alarms or issues until a day ago. All issues with 3 motion sensors. All have adequate battery, have been tested, and placed in areas that won't have heat signatures or false alarms. No pets in the home.
Event 1: 8/17 at 2am, our stairway motion sensor trips our alarm in home mode. Turned off alarm and verified it was a false alarm. Noticed in our log, a dining room motion sensor was also tripped. This is odd because the dining room motion sensor is set of OFF when in home mode. I called support later that morning, and was told everything is ok and the second sensor probably reacted to the first going off, even if it wasn't supposed to be on.
I did have an update on the keypad, so completed the update process.
Event 2: 8/18 at 9am, a third motion sensor is tripped in away mode. Verified that it was a false alarm. Called support again and was told it was all ok.
Obviously there is an issue, either with the motion sensors or with the system itself. Have not had 1 false alarm for unknown reasons in over 7 years, and now have had 2 in under 36 hours. To top it off, customer support is not helpful, and is unable to troubleshoot anything. I understand employees are hard to find, but I would rather wait on hold for an hour to talk to someone knowledgeable than get through immediately to someone who sounds like they are working from home and has basic trouble communicating.
Anybody else have similar issues recently? Would like to hear if there is a solution instead of just hoping I won't get another false alarm that wakes the entire house tonight.
7 months ago
Hi @seekinghelp, welcome to the community.
It's important to note that our motion sensors are passive infrared - so they're set off by hotspots moving around the room. In some instances, a false alarm from the motion detector can be the result of a heat source from within the same room, such as a radiator. Do any of these rooms have a heat source that might be present? Or has it been especially hot with direct sunlight pointing towards the motion sensor for the 9 am one that went off?
Since the motion detectors are a bit older, it would be important to double-check the batteries within them. The batteries for our motion detectors are expected to last 3-5 years.
Happy to try and dig into this further with you.
All the best,