False Motion Sensor Alarms

@alexandria_c​ 

Hi. Thanks for the response but none of that applies.

the sensors are actually less than a year old, as I indicated in my original post, we upgraded to Gen 3 about a year ago. Replaced all batteries to be certain, anyway.

No radiators,  my heat is not even on in my home this time of year. All sensors that tripped are in dark areas of the home, one even has no natural light source (stairwell). 

I get that everyone wants to believe it is an easy fix, but it’s been 3 sensors in 36 hours that have faulted. I really think it has something to do with programming.

Since this happened, I changed all batteries and removed the sensors from the system, then re-added them back. Hoping that will work.

@seekinghelp​ Thanks for clarifying. Since removing and re-adding them to the system have you heard any false alarms? What type of material do the sensors reside on (drywall, metal, etc.)?

In some rare instances, I have heard of lightning and thunder setting them off. One other customer had an issue with a laser printer turning on every few hours that was triggering the infrared sensor. Just trying to think out of the box as to what may have set them off here.

All are on drywall. No storms during the times they went off and literally nothing is in the view of the original sensor that was alarmed (it is aimed down a stairway with a 90 degree wall at the bottom).

A dehumidifier is in view of the third sensor, but again it has been that way since they have been installed and this is all a sudden recent occurrence.

No false alarms since re-adding them and also turning the sensitivity to the lowest setting. Hopefully that will do the trick. 

Understood. It does sound like there may have been a communication error with the sensors. If the issue does crop back up, please reach back out to me here and we can further investigate the sensors and home environment to see what may be triggering it.