Glass Break Sensor - False Alarm - Why??

Hi @Lazimmerman ,

As I said above, the Glassbreak Sensor works by sensing the specific sound of a window breaking. So if you're getting false alarms, it's most likely from something that sounds like that.

You mentioned you were in bed at the time - were there any sounds happening in the same room as the Glassbreak that you were aware of? Maybe a barking dog, or a TV playing an action movie?

I would strongly suggest working with our Support team as well for further troubleshooting, and possibly even a replacement unit.

A few weeks ago, we experienced an unusual incident while we were away for three weeks. Our indoor camera in the basement was activated, and while SimpliSafe was reviewing the footage, there were no visible intruders. However, the glass break sensor located upstairs was triggered, setting off the alarm at 5:00 AM. The police were dispatched to our home. Upon their arrival, they found no broken glass or signs of forced entry. Our security system is only about 60 days old. We have encountered several false alarms with the entry sensors, which falsely indicated that doors were opened when they were not. Additionally, we've had problems with the exterior camera not maintaining its charge, despite being fully charged and plugged into a working outlet. After three weeks, both cameras are now at a 50% charge. It's worth noting that neither camera is activated frequently, averaging only 2-6 activations per day.

@pnazz33 and @jilltolbert58 If there was absolutely nothing around your Glassbreak Sensor to trigger that false alarm, we recommend contacting our Support team. They can take a deeper look into your account, and send you a replacement if needed.

And @jilltolbert58, regarding your Entry Sensor, what material is the sensor placed on? We don't recommend putting the Entry Sensor on a metal surface, as that can cause the system to read an incorrect open state. If the sensor is on metal, try adding a buffer between it and the surface - this can be anything like an additional layer of adhesive, thin cardboard, or even velcro. And if the Entry Sensor is on a recessed door or window, it might be that the two pieces of the device may not be close enough together. In instances like that, we recommend reaching out to our Support team so they can send you a slim magnet; that way, both pieces of the Entry Sensor can sit comfortably together. 

When it comes to your Outdoor Camera, any time the camera is activated will use up a bit of its battery. If you livestream the camera often, or trigger multiple Secret Alerts a day, that will impact the camera's battery life. To learn more, see the Maximizing the Battery Life of the Outdoor Security Camera Series 2 article in the Help Center.

I got a low battery warning this morning on the glass break sensor which I didn't have before the false alarm. I'll change the battery and monitor it.