‎Sensor error warning shut off?? | SimpliSafe Support Home
nypd2pbso's profile

Friday, November 24th, 2023 2:37 PM

Sensor error warning shut off??

Over the past 2 weeks I received 2 sensor error warnings in the middle of the night and I couldn’t find a way to shut off the annoying beeping coming from the base. Eventually after a long while it reset. Is there a way to SHUT OFF THAT ANNOYING SOUND FROM THE BASE!! Please help or I’m going to return the whole thing

Community Admin


5.6K Messages

8 months ago

Hi @nypd2pbso ,

Sensor Errors occur when specific sensors fail to check in with your Base Station, meaning that if there was an emergency, they wouldn't be able to function. So ideally, the best way to address this issue would be to actually get those sensors back online. If you want to add further info, we can help with that troubleshooting here!

But that sound is called the Trouble Signal. It can be disabled through the Keypad:

  1. Press the Menu button
  2. Type in your Master PIN
  3. Select System Settings
  4. Scroll down and select Trouble Signals
  5. Set the Volume to Off

2 Messages

Thank you for the info

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.