As Lance843 mentioned, it can help to replace the battery in this Entry Sensor. If that does not help we would then want to troubleshoot your sensor's connection to the Base Station by putting your system into Test Mode.
In this Help Center article, we list out the steps of putting your system into Test Mode and troubleshooting its communication with the Base Station.
@teamdrake also wouldn't hurt to reboot the base station, unplug and pull out one battery for a minute or so the reinstall all back and I would even pull a battery out of any keypads you have as well and then reinstall and let everything reboot and I bet it will reconnect.
lance843
983 Messages
8 months ago
Try pulling battery out and replace and see if it will connect back. Let us know if not then a call to simplisafe may be in order.
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emily_s
Community Admin
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3.1K Messages
8 months ago
Hello @teamdrake,
As Lance843 mentioned, it can help to replace the battery in this Entry Sensor. If that does not help we would then want to troubleshoot your sensor's connection to the Base Station by putting your system into Test Mode.
In this Help Center article, we list out the steps of putting your system into Test Mode and troubleshooting its communication with the Base Station.
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