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teamdrake

2 Messages

Entry sensor not working

Message says entry sensor not working. It does not chime when door opens. 

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lance843

1.1K Messages

Try pulling battery out and replace and see if it will connect back. Let us know if not then a call to simplisafe may be in order. 

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deb37913f

1 Message

What kind of battery and where is it located on sensor

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emily_s

Community Admin

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3.4K Messages

@deb37913f​ The Entry Sensor uses a CR-2032 battery. To reveal the sensor's battery to replace it, you will need to slide the sensor up and off its bracket. For more details, see the How to Replace Entry Sensor Battery article in the Help Center.

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arturobnyc

1 Message

I replaced entry sensor battery and it's still not working

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simplisafe_admin

Community Admin

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1.8K Messages

@arturobnyc Do you see any error messages for the Entry Sensor, or is it not reacting when it is opened? And when the Entry Sensor is opened, does it flash blue at all? If it does, how many times does the light flash?

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emily_s

Community Admin

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3.4K Messages

Hello @teamdrake, 

As Lance843 mentioned, it can help to replace the battery in this Entry Sensor. If that does not help we would then want to troubleshoot your sensor's connection to the Base Station by putting your system into Test Mode. 

In this Help Center article, we list out the steps of putting your system into Test Mode and troubleshooting its communication with the Base Station.

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teamdrake

2 Messages

Replaced battery.  It lights up when four opens, but no chime. Will now try test mode - thanks. 

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lance843

1.1K Messages

@teamdrake​ also wouldn't hurt to reboot the base station, unplug and pull out one battery for a minute or so the reinstall all back and I would even pull a battery out of any keypads you have as well and then reinstall and let everything reboot and I bet it will reconnect. 

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joall

1 Message

battery has being changed

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simplisafe_admin

Community Admin

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1.8K Messages

@joall We see that you have already gotten in touch with our Support team regarding your Entry Sensor. If you need any additional assistance, please let us know and we can troubleshoot here in the Community!

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mosigeof

1 Message

base unit chimes constantly, garage entry door sensor won't turn off

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