1 Message
Order Confusion
I just bought your system. Your response makes no sense. I’m trying to ascertain if you have my order and payment and if it has been shipped. My name is [info removed]. I am replacing an ADT system. I’ve had ADT for 8 years. I have had problems with ADT at my first house. I moved and got talked into a new system which has been a problem with the equipment. Now it isn’t working as battery died second time in two years. I replaced it with the one they sent me and although it worked for 5 min. It doesn’t work again. They keep billing me though. It's still attached to my wall but says battery died. They won’t send someone to help. I need to get SimpliSafe up and running.
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hello @believe3318 ,
Please be aware that this is a public space, so we would not recommend posting any private information. We have removed the private info in your post.
Unfortunately, as a self-installed system, we do not have agents that we can send on-location. But our Support team can walk you through troubleshooting, replacements, and order tracking. Click here to get started - we have Live Chat and phone call options!
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johnbingham
1 Message
5 months ago
Duplicate order
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ksalas
3 Messages
4 months ago
I ordered complete system, adding 2 extra cameras, motion sensors and two key fobs. extra cameras "on back order". I was going to wait until I had my 2 additional cameras to activate monitoring. a year later I call customer support. Was told cameras are still on back order. I called 2.5 years after ordering! now told I did not order extra cameras - but they are willing to order more for me! I DID NOT RECIEVE TWO PAID FOR CAMERAS AND THEY WANT TO SELL ME MORE. Sad for as much as I paid.
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ksalas
3 Messages
4 months ago
Received 2 calls (back to back) and 1 vm from "Scott". Nice to get response, but I was in appointment and unable to take call. Just reiterated what I was told from call center. I can see the secondary order "we will let you know when it ships", and told once again I had all the equipment I ordered. So I just don't understand - ordered a package deal that had 2 cameras, then added 2 additional cameras, sensors and fobs. Now one of the cameras won't connect after battery died. Getting the flashing blue light (found elsewhere in the community). So 1 of the 2 cameras works. [note: I did do all of the troubleshooting steps, none works] As a side note, I only recently installed the camera that works. The one that doesn't work has never been installed.
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ksalas
3 Messages
4 months ago
..add on - not really sure it is worth adding cameras until the problem with them is solved.
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