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believe3318's profile

Wednesday, November 2nd, 2022 1:12 PM

Order Confusion

I just bought your system. Your response makes no sense. I’m trying to ascertain if you have my order and payment and if it has been shipped. My name is [info removed]. I am replacing an ADT system. I’ve had ADT for 8 years. I have had problems with ADT at my first house. I moved and got talked into a new system which has been a problem with the equipment. Now it isn’t working as battery died second time in two years. I replaced it with the one they sent me and although it worked for 5 min. It doesn’t work again.  They keep billing me though. It's still attached to my wall but says battery died. They won’t send someone to help. I need to get SimpliSafe up and running. 

This post was created from this comment on different post

Community Admin

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5.5K Messages

2 years ago

Hello @believe3318 ,

Please be aware that this is a public space, so we would not recommend posting any private information. We have removed the private info in your post.

Unfortunately, as a self-installed system, we do not have agents that we can send on-location. But our Support team can walk you through troubleshooting, replacements, and order tracking. Click here to get started - we have Live Chat and phone call options!

1 Message

I order one of your systems recently.  On the USPS website, it stated, "No such number".  I logged into your site an it appears that I mistyped my address.  The address should be as follows.

[edited]

I apologize for the error.  Please contact me if there are any questions.  My e-mail and phone number are listed below.

[edited]

[edited]

Thank your for your assistance.

John [edited]

(edited)

Community Admin

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3K Messages

@burgerjj​ I first want to let you know that I removed any private information from your comment. The Community is a public forum, and we do want to protect your privacy. If you connect with our Support team, they will be able to update your shipping address and get your system sent over to you!

1 Message

4 months ago

Duplicate order

Community Admin

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5.5K Messages

@johnbingham​ hi! Were you looking to get in touch with our Support team regarding a recent order?

You can reach them via the Chat With Us button on the bottom right of this page, or head over here for further options.

3 Messages

3 months ago

I ordered complete system, adding 2 extra cameras, motion sensors and two key fobs.  extra cameras "on back order".  I was going to wait until I had my 2 additional cameras to activate monitoring.   a year later I call customer support.  Was told cameras are still on back order.  I called 2.5 years after ordering! now told I did not order extra cameras - but they are willing to order more for me! I DID NOT RECIEVE TWO PAID FOR CAMERAS AND THEY WANT TO SELL ME MORE.   Sad for as much as I paid. 

Community Admin

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3K Messages

@ksalas​ I'm sorry to hear about this. I've gone ahead and escalated your case to our Specialist team. A senior agent will be in touch soon to help, so keep an ear out for their call.

3 Messages

3 months ago

Received 2 calls (back to back) and 1 vm from "Scott". Nice to get response, but I was in appointment and unable to take call.  Just reiterated what I was told from call center. I can see the secondary order "we will let you know when it ships", and told once again I had all the equipment I ordered.  So I just don't understand - ordered a package deal that had 2 cameras, then added 2 additional cameras, sensors and fobs.  Now one of the cameras  won't connect after battery died. Getting the flashing blue light (found elsewhere in the community).  So 1 of the 2 cameras works.  [note: I did do all of the troubleshooting steps, none works] As a side note, I only recently installed the camera that works.  The one that doesn't work has never been installed. 

3 Messages

3 months ago

..add on - not really sure it is worth adding cameras until the problem with them is solved. 

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