‎Alarm Triggered | SimpliSafe Help Center

Saturday, May 2nd, 2020 2:49 PM

Alarm Triggered



5.1K Messages

3 years ago

@sugarbearsugarcub I would wait until Monday and call SS after 9am central and ask for an explanation. If the first level agent says no clue, or you are not satisfied with the answer, ask your call to be escalated. Question: in a wind, is the door loose in the frame that it would move? Highly unlikely it would move enough to open the entry sensor but just trying to think outside the box....or could just be a software snafu.  If you get a chance, post your outcome here after your call. Thanks

1 Message

7 months ago

Granted there was no low battery warning, maybe the battery is getting weak.

Community Admin


4.3K Messages

@darvinhuang​ there is a possibility that if a sensor is just on the edge of being low on battery, it might have a weakened signal. But that would result in a Sensor Error.

But in that case, that would prevent the signal from reaching the Base Station at all. So false alarms shouldn't be possible.

What the original poster describes is super concerning though, and would require an escalation to a higher-level team. I might not have been around two years ago to do that for @sugarbearsugarcub , but I hope they were able to get the issue resolved!


New to the Community? Get started by reading our Welcome Post.