‎Entry Sensor fails in cold room. | SimpliSafe Support Home
 
cshugh11's profile

Friday, December 16th, 2022 3:01 AM

Entry Sensor fails in cold room.

One of my entry sensors is in an unheated and un-air-conditioned room. It worked perfectly from March through October, but it began to send "sensor error" notices with each cold snap. It would send a "restored" notice each time it warmed up. I didn't relate it with cold weather at first, so I replaced it (had to buy a 4 pack). But the new one is following the same pattern. They do not work in a cold room.

136 Messages

1 year ago

I only know my experience but I have several in unheated areas, they are not the ones that give me issues typically.

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1 year ago

Hi @cshugh11 ,

For the Entry Sensor, we do have a recommended environment of 32°F to 120°F, with 90% max humidity. Do you know if the temperature in that room is dipping below the recommended range?

Our Entry Sensors are designed for indoor home environments, and unfortunately won't do very well in extremes.

But I don't want to discount other potential issues, like range and interference. We have a step-by-step guide on the Help Center that can assist.

(edited)

1 Message

3 months ago

I am having the same issue with two sensors in colder rooms, garage and back room in house, both maintained at 50 degrees in colder months. Sensor was replaced by SimpliSafe and batteries were replaced, still having issues.

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@dlc​ could it also be an issue with the range? Your sensors are able to communicate up to 500ft over open air, but that range can be reduced by factors like how many walls or other dense objects are in the way, or how many other wireless signals are active in the home.

It might help to reposition those sensors, if you haven't tried that already. Depending on the layout of your home, and what's between that sensor and your Base Station, even the smallest change might be enough to get the signal through.

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