‎Video Doorbell Pro | Page 4 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(41)
Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting

Troubleshoot an Issue

Help Center Article

 • 

Cameras

SA
How To Change The Video Doorbell Pro's Chime Volume

The Video Doorbell Pro chimes through the Base Station, which has four different volume settings: Off, Low, Medium, and High, with Medium as the default setting. To change the volume of your Video Doorbell Pro’s chime, take the following steps in the SimpliSafe® Mobile App:Navigate to the “Cameras”

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

SA
Unable to Set Up a Camera Because it is Already Associated With Another Account

Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. T

Errors / Warnings

Help Center Article

 • 

Cameras

Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

Troubleshoot an Issue

Help Center Article

 • 

Cameras

Video Doorbell Pro Motion Detection

All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

SA
Video Doorbell Pro Settings & Customizations

The Video Doorbell Pro comes with the ability to designate activity zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 120 degree field of view. You can set specific areas of the camera’s view to ignore motion, allowing you to receive alerts for mot

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

Help Center Article

 • 

Cameras