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Camera Does Not Detect People

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

Troubleshoot an Issue

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How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

Features / Settings

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Video Doorbell Pro LED Usage Status Light Colors

The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in settings. ​To learn more about the LED status light’s behaviors during installation, please visit here.The lights listed below are the only colors that the doorbell

LED / Lights

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Video Doorbell Pro

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-t

Wi-Fi Troubleshooting

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How do I use 2-way audio on the cameras?

What is 2-way Audio?2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams.How to Enable 2-way AudioYou can enable 2-way audio in the SimpliSafe® Mobi

Features / Settings

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Cameras

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Video Doorbell Pro LED System Status Light Colors During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colors that the camera will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored light

LED / Lights

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How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir

Wi-Fi Troubleshooting

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Cameras