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Calibrating the Smart Lock

If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.A

Features / Settings

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Smart Lock

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The batteries in your Smart Lock need to be replacedThe Smart Lock cannot communicate with the Base StationIts firmware needs to be update

Errors / Warnings

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Smart Lock

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If the Smart Lock Loses Power, Will I be Locked Out?

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you replace your batteries, your key will still work. This is the same key you used for the deadbolt before installing the Smart Lock. If you need to change t

Troubleshoot an Issue

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Smart Locks

Upgrading Your Smart Lock to the Smart Lock Series 2

The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Looking to purchas

Install / Set Up Help

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Smart Lock Series 2

Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Smart Locks

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Features / Settings

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Smart Locks

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How To Replace Smart Lock Batteries

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the

Battery / Power

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Smart Locks