As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. 

If you have access to the previous Base Station the Smart Lock was paired to, you should unpair it through the Keypad. To do this:

1. Press Menu on the Keypad

2. Enter your Master PIN

3. Select “Devices” and navigate to the Smart Lock you’d like to remove and select it with the right arrow

4. Scroll to the bottom of the Smart Lock’s listed settings and select “Remove.” Confirm the removal with the right arrow

5. Press “Off” to exit the menu

Once your Smart Lock has successfully unpaired, you can install it to the Base Station of your choice. 

If the previous Base Station is no longer available, you should reset the Smart Lock. 

If you still see Error 142, we recommend contacting our Support team for additional help.