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Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa
Troubleshoot an Issue
Help Center Article
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Siren
Key Fob
Panic Button
The Solar Panel is designed to maintain your Outdoor Camera’s battery life, not to recharge it. If you find that your Solar Panel is not keeping your camera battery topped off, there are a few steps you can take to try and resolve this. Step 1: Fully Charge Your Outdoor Camera’s Battery As mentioned
Solar Panel
There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
If your Solar Panel was purchased after October 2024 and has a mount piece that came separate from the Solar Panel body, then this article is for you! If your Solar Panel has a circular mount that is attached to the Solar Panel itself, please visit our Installation Guide for the Solar Panel with Cir
Install / Set Up Help
If your Panic Button is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Panic Button takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change you
Errors / Warnings
