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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Additional User Access for Businesses
Does the Smart Lock use the same PIN as my Keypad?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to use Two-Way Audio for Cameras
Original SimpliSafe® Wireless Siren Installation Guide
Outdoor Camera is not Live Streaming
Which Version of the Solar Panel do I Have?
Too Many Motion Alerts From the Wireless Outdoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Smart Lock Series 2 Settings & Customizations
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Post Alarm Follow Up Communication
SimpliSafe® Beta
App Error: Internet Not Found
Original SimpliSafe® Keychain Remote Installation Guide
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Change Temperature Sensor From Fahrenheit or Celsius
App Error: Your connection is not private
What is Practice Mode?
How To Replace Water Sensor Battery
Why is my camera feed losing audio?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
How to Improve Upload Speed?
Outdoor Camera Mount Feels Loose or Not Sturdy
Outdoor Camera has a Blinking Blue Light
Where to Place the Carbon Monoxide Detector
Original SimpliSafe® Smoke Detector Installation Guide
What Happens if I put in the wrong PIN on the PIN Pad?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How to Set Up Additional PINs for the Original SimpliSafe® System