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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Original SimpliSafe® Wireless Siren Installation Guide
Biometric Authentication for SimpliSafe® Accounts
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
App Error: Internet Not Found
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Testing the Smoke Detector
Can't Initiate Live Stream From Within the SimpliSafe® App
If the Smart Lock Loses Power, Will I be Locked Out?
Outdoor Camera is not Recording
Dark Mode for the SimpliSafe® Mobile App
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
What Does "Invalid Base Station Serial" Mean?
Extra Siren Batteries are Dying Quickly
Multi-Camera Live Streams Beta for Businesses
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
2-Step Verification for SimpliSafe® Accounts
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Motion Sensor Gen 2 Not Detecting Motion
Where to Place the Carbon Monoxide Detector
Original SimpliSafe® Keychain Remote Installation Guide
Original SimpliSafe® Water Sensor Installation Guide
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
Outdoor Camera is Detecting Motion too Late
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Original SimpliSafe® Motion Sensor Installation Guide
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Motion Sensor Gen 2 False Alarms
Key Fob Not Responding To Button Presses