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Moving Support

Taking Part Of Your SimpliSafe® System With You During A Move

The great part about your SimpliSafe® System is that you can mix and match what products and devices you take with you, or leave behind. We encourage you to take your Base Station and Keypad, but you can take or leave your sensors and cameras as you see fit! It’s important to keep the Base Station and Keypad together, as they are paired to one another. So if you plan on taking at least one, consider both of them to make the process easier for you!

At your Current Location (Prior to your move)

  1. Order a Mover’s Kit by calling us at 1-888-692-0229

    1. The Mover's Kit is filled with packaging and new adhesives for reinstalling your system at your new location!

  2. Schedule your address change in advance, by chatting with our support team (opens in new tab)!

    1. You can schedule your change of address to go live when you're at your new location

  3. Label the devices you plan on taking with you

    1. When removing them from your home or business, we recommend labeling them for easy identification at your new location

  4. Prevent False Alarms!

    1. Disarm your system by setting it to Off Mode with the SimpliSafe® app

    2. Unplug your Base Station and remove a single battery from it

      1. To remove a battery from the Base Station, remove the power cable from the bottom of the device to expose its screw. Then, use a Phillips head screwdriver to remove the battery cover

  5. Remove the devices you plan on taking with you, and pack up your devices

At your NEW Location (After you move)

  1. Check to see if you need a Monitoring Permit (opens in new tab)

    1. Certain Police and Fire Departments require a monitoring permit for security systems. You can check this within the SimpliSafe® app

  2. Download a Monitoring Certificate (opens in new tab) and check with your homeowner’s insurance for any discounts

    1. Some homeowner insurance companies may give you a discount on your plan for having a home security system

  3. Teach SimpliSafe® your new Wi-Fi information if it has changed during the move

    1. You’ll need to connect to Wi-Fi and change the Wi-Fi network for your cameras (opens in new tab), as necessary

  4. Mount the devices you brought with you

    1. If any devices changed locations while moving, you can always rename the device (opens in new tab) or camera (opens in new tab) within the SimpliSafe® App.

    2. If you need to reinstall anything, you can find the corresponding Installation Guides on our Help Center (opens in new tab)!

  5. Update your Master PIN (opens in new tab), Custom PINs (opens in new tab), and your Safe Word (opens in new tab), if necessary

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