Today we launch a brand new section to our forum that will help the Community keep track of ongoing and confirmed system, product, and service issues. You can find the SimpliTracker on our homepage under the Popular Topics section: Or by following this link.   The SimpliTracker section will

How do I set up multiple user assess to my account?

We previously have received reports of the Rotate 180º option for the Wireless Outdoor Camera not working properly. Some users have seen the image turning purple/pink, and others just see that the setting didn’t seem to successfully set at all. It looks like with the rollout of Outdoor Camera versi

We have decided to return the product. It is unused and still in the box. How do we do this? Thank you.

I want to purchase the new wireless indoor camera but need to know what generation my base station is. I purchased the system a year ago

I am very familiar with updates and apply them upon release. However, this one shows in my app (and browser), but there is no gear icon on the Keypad. Is there a new update I am unaware of? I do not see it listed in the forum announcements. The orange dot appeared 3-4 days ago.

Base station no longer maintains the connection to WIFI. The connection must be established several time a day..

So, I just purchased SimpliSafe, and I just got it the day before Thanksgiving. Disclaimers: I read the manual. I have excellent WiFi. Yes, I googled it and called + chatted support. My iPhone is newer (iPhone 13 Pro Max). Yes, it is fully up to date, 100%. Yes, I reboot it frequently. No, my fire

I noticed that the upgrade only works if the system is turned OFF.  If that is correct, why wasn't the functionality included in the "home" setting? Thanks. 

We are in the middle of a complete gut remodel of a house we were using the SimpliSafe system for our protection there as we are not there. but now that the weather has turned cold here in Wisconsin my question is how cold is to cold for the base station 3rd gen and wired indoor camera house has no

I had no idea the Bell Box existed. For those curious you can read about it at https://simplisafe.co.uk/blog/what-is-a-bell-box-and-why-do-you-need-one . You can also see it in action at https://www.youtube.com/watch?v=8SYJ3Act7lo if you're curious about the red light. I think something like this (

How do I add my wife's phone number to my account?