Hi all, When Multi-Factor Authentication is enabled, and after attempting to log into the SimpliSafe app with your username and password, the next step is to check your SMS inbox for a confirmation code. There is a known issue in the iOS version of the SimpliSafe app where minimizing resets it - so

I was happy to see the scheduled arming function added to the app. I've added an arming schedule but nothing happens (system does not arm as scheduled).  Am I missing something? (Android)

I was thinking about this issue after reading another community post on here about it and wondered if it might be true, so I looked out on internet to see if anyone investigated this and came across a guy's youtube video https://www.youtube.com/watch?v=IgP0uy_QUvA which he demonstrates how the senso

Two days… The app is not connecting with Android or iOS. Pulled batteries in base and keypad. Uninstalled and reinstalled the app. No connection with the app…. Turned off the 5ghz on my router so only 2.4ghz was on. Forgot and reinstalled WiFi on keypad. The base and keypad talk to each other. The s

Can you adjust motion sensor sensitivity so that small pets such as cats won't trigger the alarm

I’m going through most difficult cancellation process. I will NEVER recommend or do business with this company 

Cameras constantly drop signal and go offline in time of need. They hardly ever connect for more than thirty seconds if at all. Constantly freeze up then drop all together. These cameras are proving to be worthless and a total waste of money. This problem is constant and there has got to be a soluti

​This morning, an arsonist lit my car on fire. I initially thought someone was attempting to break into it, but I quickly saw them place something on the car and burn it. Soon after, an explosion happened (and woke the entire community). I attempted to let the individual know I saw them by first yel

how do I change the serial number of my base, I put one digit wrong when doing the set-up

We have our outdoor camera outside our house in downtown DC - we use the activity zone feature to notify us only of people on our stoop and not every passer by. However, we would like to have a recorded event of each movement (like thieves stealing our catalytic converter last night 😤) Presently,

I have a camera that is detecting motion every few minutes when there is no motion in the room. What would be causing this?

I bought a solar panel for the outdoor camera but I’m finding it difficult to mount. While the camera can easily hang from an eave, even without the optional mounting accessory, the panel arm doesn't have enough travel to allow this (and be pointed at the sun). Any ideas/solutions? I have stucco