How SimpliSafe® Products Respond During an Alarm
SimpliSafe’s® Professional Monitoring (opens in new tab) protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications (opens in new tab) or Alarm Text Messages (opens in new tab). You’ll also be able to interact with our in-app Alarm Screen (opens in new tab) to cancel alarms or request help from emergency responders.
Alarm types are divided into four categories:
Burglary (Entry, Motion, Glassbreak, Panic Button, Duress)
SimpliSafe® Active Guard Outdoor Protection Alarms (Pro, Pro Plus plans only)
Life Safety (Fire and Carbon Monoxide)
Environmental (Water and Temperature Alerts)
If the system is disarmed within a few moments of the initial alarm signal, this will be considered a false alarm by our monitoring center. That means you will not receive a phone call, as we assume you are safe, and emergency services will not be requested to your location.
Alarm Texts
Beyond disarming at the keypad, you also have the option to cancel the alarm or request dispatch of emergency services by Alarm Text. If you respond to the text with a C during the grace period, you won’t receive a call from our monitoring center.
You can also disarm your system via Alarm Texts after burglary alarms by replying back with “Disarm now” to the disarm text prompt. This is not case sensitive, so replying back with “disarm now” will also work. Disarming your system via Alarm Texts is a great way to ensure that subsequent alarms don’t occur while you work to get back to your home or business.
Alarm Texts for life safety events are only to alert you of the hazard, and cannot be used to cancel the alarm or request dispatch.
SimpliSafe® Mobile App
If you have alarm Push Notifications turned on, you will get a notification during an alarm that will take you to our Alarm Screen feature (opens in new tab) in the SimpliSafe® app where you can cancel your alarm (depending on the alarm type) or request help with the touch of a button.
If the alarm is not cancelled by any of the above methods within the grace period, the Primary Contacts (opens in new tab) will receive a call from our monitoring center. During this call you will be required to provide your Safe Word (opens in new tab) to the agent you speak with to cancel the alarm.
Please note: providing the wrong Safe Word, or no Safe Word, will result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress. Additionally, missing the phone calls to your Primary Contacts will also result in a request for emergency services to the location that your system is registered to.
Carbon Monoxide Alarms Exception
Due to the potentially life threatening nature of carbon monoxide events, you are unable to cancel these alarms through any method and emergency services will be requested to your location.
Critical Alerts and Do Not Disturb Settings
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles (opens in new tab). This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.
You can navigate each section below to learn more about how our products respond during these key alarm moments.