‎Base Station (Gen 3) Installation Guide | SimpliSafe Support Home

Base Station (Gen 3) Installation Guide


Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service. 

Watch the video below for a hands-on experience from our team of experts for the installation process

Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.


Pinpoint and fix network connectivity issues to improve your SimpliSafe® experience with the RouteThis Helps app.

Download the RouteThis Helps app from the Google Play Store or Apple App Store.


1. Download the RouteThis Helps app

2. Open the app and enter the code SAFE

3. Stand next to your SimpliSafe® device and run a network scan

4. Follow the instructions in the app to improve your network and get connected to your SimpliSafe® devices