App Error: Server Connection

The app error “Server Connection” occurs when there is an issue with the camera connecting to Wi-Fi after it’s made a connection to the Base Station.

You’ll want to reset the camera and set it up again to clear out the error. You can use the following guides to learn how to perform a reset on your specific camera.

• Resetting the Wireless Outdoor Security Camera

• Resetting the Smart Alarm Wireless Indoor Security Camera

• Resetting the Video Doorbell Pro

• Resetting the SimpliCam® Wired Indoor Security Camera

Once the camera has been reset, begin the setup process over again using your camera’s installation guide.

• Wireless Outdoor Camera Installation Guide

• Smart Alarm Wireless Indoor Security Camera Installation Guide

• Video Doorbell Pro Installation Guide

• SimpliCam® Wired Indoor Camera Installation Guide

If the issue persists after performing a reset and setting the camera up again, please contact our support team for additional troubleshooting.