The app error “Bad Wi-Fi Password” occurs when you type in the Wi-Fi password incorrectly. Make sure that you are connecting to the right network (the 2.4GHz one) and have the correct password on hand when setting up your system.

For reference, we do have some network requirements that you may want to keep in mind when configuring your home network.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting 2.4GHz

• SimpliSafe® cannot connect to 5GHz networks

• Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

• WPA3 only networks are not compatible with SimpliSafe® devices at this time