Calibrating the Smart Lock

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.

As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its corresponding PIN pad have a lifespan of 8-12 months, depending on usage. If the Smart Lock has an error within the SimpliSafe® Mobile App that indicates there is a low battery or that your Smart Lock is offline, you’ll want to replace the battery before proceeding.

Calibrating the Smart Lock using the SimpliSafe® Mobile App*:

The SimpliSafe® Mobile App may display a Recalibration Needed alert for routine maintenance. You can recalibrate your Smart Lock using the Mobile App on your phone or tablet with the steps below:

1. Tap the tile that reads Recalibration Needed to get started

   1. If you do not see this tile, you can navigate to the Smart Lock device page to manually start recalibration:

      1. Select My System from the navigation bar at the bottom of the app screen

      2. Tap on Device Settings

      3. Choose your Smart Lock from the list of devices

      4. Scroll down to Calibration and tap the arrow to proceed

2. Next, close your door and lock your Smart Lock

3. Click on the Begin button in the SimpliSafe® Mobile App to start the Smart Lock Calibration

4. The Smart Lock will begin to calibrate. This should take no more than a few minutes to complete

5. The app will display “Is the Smart Lock in the unlocked position?”

   1. If you notice the door is unlocked, select yes to proceed

   2. If your door is not unlocked, select no and proceed with the in-app flow to troubleshoot the issue further

6. Tap Done to complete the calibration and exit the flow

*In order to recalibrate the Smart Lock from the SimpliSafe® Mobile App, your Base Station must be updated to firmware 2.14 or higher. You’ll also want to make sure that the SimpliSafe® Mobile App is up to date by checking your phone or tablet’s app store for available updates. 

Calibrating the Smart Lock using the Keypad:

1. Bring the Keypad close to the Smart Lock

2. Press Menu on the Keypad and enter your Master PIN

3. Press the top of the Keypad’s screen to scroll up to Devices, then choose Lock 

4. Scroll down and select Recalibrate

5. When prompted by the Keypad, close your door and manually turn the lock to a locked position. Once that is complete, select Done

6. The Smart Lock will begin to calibrate. This should take no more than a few minutes to complete

7. If the calibration was successful, the Keypad will display “Check your Door, is it Unlocked?”

   1. If you notice the door is unlocked, please select YES to proceed

8. The Keypad will now display “Congratulations” on it. You can press OK to exit the flow

9. Your Smart Lock is now calibrated and you can use it again

Related Article

• ​Troubleshooting Smart Lock Calibration